Senior Valet Account Manager - Columbia, SC

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com


Position Summary
The Senior Guest Service Manager oversees valet operations across multiple locations or high-volume properties, ensuring exceptional service, operational efficiency, and strong team leadership. Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management, and executive leadership to deliver a seamless valet experience.

Primary Objective
To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Senior Guest Service Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.

Duties and Responsibilities
Client Relationship Management
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.

Daily Operational Oversight
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.

Financial and Administrative Tasks
Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.

Team Supervision and Training
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.

Communication and Reporting
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.

Travel and Communication
Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.

Supervisory Responsibilities
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Additional Responsibilities
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed and occasional travel may be required.

Knowledge, Skills, and Abilities
Competency/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
A high school diploma or GED is required, with at least five years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.

Certificates and Lic