Event Server

Event Server

As an Event Server, you will be responsible for delivering a world class guest experience to each function and individual.  This role will assist during meal service and coffee window service for events, focusing on food & beverage safety and service standards, building relationships with our guests, and finding new ways to exceed expectations and create memorable experiences.

Event Server Duties

• Assist with food & beverage setup for buffets, plated meals, outdoor Pavilion cookouts, and family style meals

• Distribute passed appetizers during events and assist with setup of appetizer stations

• Memorize dietary restrictions and allergies during meal service and provide detailed information on their food and beverage options

• Speak knowledgeably on all menu items and their ingredients

• Work with Food & Beverage Team to ensure meal services begin on time

• Monitor guest counts and inform the Food & Beverage Manager of any discrepancies

• Assist with setup and restocking of all beverage and snack stations, including beverage and snack station refills and cleanups in meeting rooms at the end of the day

• Perform meeting room refreshes, refilling coffee, snacks and beverages, pickup dirty glasses and trash and restock drinks during meeting breaks

• Assist with bussing tables during meals, monitoring guest needs continuously and respond quickly to guest requests

• Maintain cleanliness, sanitation, and organization in back-of-house service areas and all meal areas (Dining Hall, Pavilion and Balcony tables, etc.)

• Use safe food handling practices and proper rotation of prepared products to assure prolonged usefulness and quality

• Maintain and participate in continual food training, education, research and development

• Assist in ware washing duties for meals, polishing glassware and silverware and rolling silverware

• Comply with all food & beverage regulations

• Attend to guests needs during meal events in alignment with our high standards for hospitality and service

• Greet all guests in a professional and friendly manner and learn about their food preferences

• Continue to learn and observe specific group preferences to provide a personable culinary experience

• Test, develop, prepare, and serve coffee-based beverages in a timely manner and according to standard recipes

• Maintain a clean and organized coffee window area before, during, and after each event, including washing and polishing all glassware

• Setup outdoor coffee window, ensuring all supplies are stocked and ready for use

• Prepare syrups, teas, and other ingredients used in the Seed & Social coffee program

• Speak knowledgably on all coffee menu options and their ingredients

• Inspect quality of coffee window equipment and report any damages for replacement or repair

• Evaluate guest coffee needs and make recommendations based on preferences

• Provide impeccable beverage service with each interaction

• Participates in daily shift meetings to prepare for service and any guest needs

• Attend Lodge team meetings and trainings to stay up to date on upcoming event information, projects and policies

• Perform inventory tasks

• Receive, stock, and rotate goods and inventory

• Assist with food & beverage deliveries and pickups when needed

• Track all beverage consumption during coffee window service

• Monitor and track inventory levels of beverages, snacks, coffee supplies and other

• Minimum 2 years’ experience in the Food & Beverage Industry.

Event Server Skills

• Ability to effectively communicate with guests, team members, and managers

• Must be able to exercise appropriate judgement and make decisions based on job knowledge and awareness to company goals.

• Ability to learn and retain extensive food and coffee knowledge and food allergen information to communicate consistently and confidently with guests.

• Impeccable customer service and social perceptiveness

• Must be able to effectively manage time for efficient completion of shift work lists

• Physical ability to stand or walk for long periods of time

• Understand the importance of being thorough, detail-oriented, and committed to providing world class customer service.

• Flexibility in new circumstances as they arise.

• Positive attitude

• High sense of urgency

• Willin