Seasonal Field Service Helper

Job Overview: The Seasonal Field Service Helper plays a key role in assisting with field repairs for automatic pool covers. This position is responsible for preparing equipment for service jobs, traveling to job sites, performing repairs, and documenting all work completed. The ideal candidate should be skilled in troubleshooting, customer service, and mechanical operations, with a focus on ensuring safety and high-quality service.

Position Essential Functions and Responsibilities:

To be successful in this role, the individual must perform the following essential duties and responsibilities satisfactorily. The company will assess performance based on how well the employee meets these functions. This list is not exhaustive, and additional duties may be assigned as needed. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

Essential Functions:

• Assist in Troubleshooting and Repairs: Diagnose and repair automatic pool cover systems, addressing issues as indicated on service requests.
• Prepare for Service Jobs: Gather the necessary tools and equipment in preparation for each service job.
• Jobsite Verification: Assist in verifying essential jobsite measurements before beginning service.
• Customer Service: Provide professional, courteous service to customers at all times, ensuring a positive experience.
• Document Work Completion: Assist in completing service documentation accurately, including recording all work performed and parts/components used.

Secondary Functions:

• Vehicle Stocking: Ensure the company vehicle is stocked with necessary parts and tools for the day’s service jobs.
• Vehicle and Service Area Cleanliness: Maintain a clean and organized service vehicle and work area.
• Off-Season Duties: Perform other assigned duties during the off-season, if applicable.
• Additional Duties: Take on additional responsibilities as required by the company.

Education and/or Experience:

To perform this role effectively, the individual must have the following qualifications:

• High school diploma or GED required.
• Valid driver’s license required.

Knowledge, Skills, and Abilities:

The requirements listed below are essential for performing the job effectively. The company will make reasonable accommodations to assist individuals with disabilities in meeting these requirements.

• Communication Skills: Ability to communicate effectively both verbally and in writing.
• Customer Service: Exceptional customer service skills to ensure client satisfaction.
• Mechanical Knowledge: Basic understanding of mechanical systems and troubleshooting techniques.
• Problem-Solving: Ability to assist in diagnosing and solving complex mechanical issues.
• Tool Operation: Proficiency in using power tools and hand tools.
• Time Management: Ability to work efficiently in a fast-paced, deadline-driven environment.
• Mathematical Skills: Basic math skills for measurements and calculations.
• Multitasking and Organization: Ability to prioritize tasks, organize wor