Senior Operations Analyst

Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the RoleAs a Senior Operations Analyst at Hinge, you will play a pivotal role in delivering, managing, and evolving our operations programs and core processes. Reporting directly to the Director of Operations, you'll be responsible for the day-to-day execution of key operations tasks, including data collection and analysis, communications and change management, vendor sourcing and management, and supporting Hinge’s highest-priority internal initiatives.
In this role, you’ll operate at multiple levels, ensuring seamless execution of operations programs while building and maintaining strong relationships with cross-functional partners and senior leaders. You'll have a unique opportunity to gain insights into all aspects of Hinge’s business, collaborating with leaders across the organization on a wide range of high-visibility projects including AI workforce enablement, strategic alignment, and organizational and operating model design.

Roles & Responsibilities

• Database Management: Oversee operational spreadsheets and databases required for improving operational decisions 
• Data Collection & Analysis: Collect, analyze, and interpret data to support operational decision-making 
• Internal Communication: Prepare internal communication and change management materials, including memos, presentations, communication plans, talking points, etc.
• Operational Documentation: Draft and edit business cases, project documentation, and other operational materials.
• Stakeholder Management: Assist in managing relationships with key stakeholders including understanding their challenges, priorities, and needs 
• Vendor Management: Support the vendor management process, including vendor selection, onboarding, and performance evaluation.
• Champion Improvements: Identify opportunities for process improvements and operational efficiencies.
• Streamline Processes: Implement best practices and standard operating procedures to enhance daily operations.

About You

• Proven Experience: 2-3 years of experience, preferably in Biz Ops, management consulting, investment banking, corporate strategy, or product management 
• Developing Workflows: Experience designing business processes for cross-functional teams
• Autonomous Problem Solving: Ability to identify problems and resolve them independently 
• Organization: Strong organizational and multitasking skills
• Communication Skills: Excellent written and verbal communication skills including experience communicating with business leaders and executives
• Data Insights: Ability to analyze data and prepare synthesized reports 
• Cross Functional Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams
• B2C & Software Development: Experience in B2C tech or knowledge of the software development process is strongly preferred
• Bonus: Experience with vendor management and procurement processes is a plus

As a member of our team, you’ll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular