Customer Success Implementation Specialist - US Remote

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Customer Success is apart of the Customer Experience organization, responsible for all post sales support and customer management.

Job Description

 Our Implementation Specialist works side by side with our Sales and Customer Success teams and plays a critical role in the deployment of services for our most strategic accounts. Implementation Specialists have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. An ideal candidate is someone who is passionate about our product, can understand the needs of our customers and can come up with creative solutions by thinking outside the box.  

About the Position What will you get to do

• Setup Alta Video deployments either on-site or remotely from the ground up based on customer requirements in the most effective and efficient manner.

• Upskill Sales teams, Channel Partners, end-users and Customer Success by providing thorough product training.

• Conduct in-person and remote product demonstrations and lead technical discussions.

• Develop and maintain strong relationships with customers and partners.

• Travel or remote into sites to provide support for Sales, System Integrators and End users and lead, troubleshooting and training activities.

• Collaborate with the Customer Success and Support teams in providing post-sales support to customers.

• Closely support Sales teams in achieving sales targets and strategic goals by clearly understanding the customers business objectives and desired outcomes. 

• Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.

• Document the customers setup and configuration, key business drivers and use cases for handover to Customer Success.  

Education / Experience

• 4-5 years of experience in the video surveillance or access control markets.

• Strong knowledge in networking and system design.

• Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.

• Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, Verkada, HID, Phoenix and other industry players is a plus.

• Experience deploying a VMS and cameras from the ground up.

• Understanding of network and POE requirements for physical security.

• Knowledge and recent experience with programming and APIs is preferred.

• Ideally, the individual should have at least one network certification: Network +, Security +, or a related certification.

• Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field is considered an asset.

Essential Skills

•  Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.

•  Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction

• Excellent verbal and