Salesforce Business & Quality Analyst

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting-Edge Technology across the US Government. Be a part of something special!

Position Overview

Support the DOT ACERS Salesforce modernization program as the functional bridge between federal stakeholders and the Salesforce delivery team. Lead requirements gathering, documentation, Confluence/Jira management, functional QA, UAT, and Section 508 compliance.

Core Responsibilities

• Lead discovery sessions and gather/document requirements.
• Produce meeting minutes and convert action items into Jira stories/tasks.
• Maintain Confluence knowledge base and documentation.
• Create BRDs, user stories, process flows and functional specifications.
• Develop and execute functional, regression, end-to-end and UAT test cases.
• Track defects in Jira and validate fixes.
• Facilitate Agile ceremonies and backlog prioritization.
• Analyze Salesforce Service Cloud processes including Case Management, Omni-Channel, Knowledge, Entitlements, SLAs and declarative automation.
• Ensure Section 508 accessibility compliance.

Minimum Requirements

• Bachelor's degree in business, Information Systems, Computer Science or related field.
• 5+ years as Salesforce Business/Quality Analyst.
• Experience with Salesforce, Jira, Confluence and Agile.
• Federal contracting experience preferred.
• Eligible for Public Trust security clearance.
• Strong communication, facilitation and documentation skills.

Preferred Qualifications

• Salesforce Certified Administrator
• CSM, CSPO, ISTQB or Atlassian Certification
• Experience with ServiceNow and DocuSign
• Active Public Trust preferred