Sales Support Coordinator

Description

Primary Purpose:

Perform customer service & warehouse activities including handling customer inquiries, picking & packing orders, shipping & receiving to meet customer order demands. 

Specific Duties and Responsibilities:

· Answer phones, assist customers with pick-up orders, assist sales & customer service with inquiries.

· Provides services for the prompt and accurate filling, packing, and shipping of customer orders.

· Provides for the efficient receiving, marking, and stocking of merchandise; ensures the maintenance and protection of warehouse stocks, supplies, and equipment.

· Participate in cycle counts as directed. 

· Ensure that the storage areas and warehouse is kept clean and tidy, which includes identifying areas where processes could be improved, and work practices amended.

· Ensures compliance with all labeling and shipping laws and regulations on merchandise shipped from warehouse.

· Responsible for ensuring all tasks are completed in a safe and timely manner.

· Correct and/or report any unsafe conditions or hazards immediately and work towards goal of “zero” injuries and incidents.

· Follow all safety procedures and use of PPE is mandatory.

Interface with:

Position or Title / Reason for Contact

Branch Manager, Guidance & Approvals. 

Material Handlers / General Operations.

Drivers / General Operations.

Sales & Customer Service / Customer Service & Logistics.

Supply Chain Manager / Inventory Controls

Supervisory Responsibility:

None

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 

Requirements

Specialized Knowledge/Skills:

· Must be able to work under Company policies where experience and independent judgment are needed.

· Should be familiar with the office workflow, operations of each department, particular products and their handling problems, and knowledge of all departments within the warehouse.

· Must be able to work with others.

· Ability to operate an industrial powered lift truck or forklift according to company procedures and governmental regulations.

· Ability to use and maintain respiratory protection equipment.

· Ability to learn proper methods for handling hazardous materials and wastes, with training.

Education/Training

· High School Diploma, or GED with additional schooling or equivalent business experience.

· Ability to read, write, count, understand and speak English.

· Previous inventory management experience is considered an asset.

· WHMIS / TDG certificate is considered an asset.

Physical Demands/Environmental Conditions:

· The physical ability to lift and carry at least 60 lb. net bags for short distances.

· The physical ability to stand and walk for long periods of time.

 The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.