US-Patient Access Assoc I

Location: Ascension Providence Healthcare, Waco, TX

Shift: 9:00pm - 4:00am, rotating schedule every two weeks

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Associate, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. 

This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do: 

·       Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently

·       Answer phones and gather accurate patient information quickly in a fast-paced environment

·       Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion

·       Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

·       Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable 

·       Collaborate with nurses, physicians, and care teams to ensure smooth patient flow 

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For: 

• Exceptional customer service experience, communication, and interpersonal skills 

• Strong composure and professionalism in a fast-paced environment 

• Ability to multitask and prioritize quickly with high attention to detail 

• Comfortable with shifting priorities based on patient needs 

• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

• High School Diploma or GED

• Ability to pass a background check, drug test, and meet vaccination requirements

 What You’ll Gain: 

·       Experience in healthcare administration & patient access 

·       Exposure to revenue cycle, insurance processes, and hospital operations 

·       Opportunity for growth within R1 

·       A team environment focused on innovation, collaboration, and patient experience 

·       Meaningful work supporting patients during urgent and emotional moments  

Why You’ll Love This Job:

Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.