Service Sales Manager (m/f/d)

Do you want to be part of an agile team where colleagueship truly matters?

As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the world. It’s the individual that defines the team. And it’s the team that makes the difference. Join the #TEAMNORDEX and shape the future of energy with us.

 

Position Summary:

As the Service Sales Manager, you will negotiate the Nordex maintenance & service agreements during the sales process for wind turbines and thus maintain most favorable terms and conditions. Additionally, the candidate is requested to take full responsibility for meeting company KPIs in connection with the quoting manager of the respective region. The position is remote with occasional travel to West Branch, IA, and customer sites.

 

Responsibilities:

• Negotiation of service contracts and management of large tenders in regard to service matters.
• Preparation of project-specific pricing and detailed customer solutions.
• Responsible for documentation upload and timely response to customer requests.
• Professional presentation of service contract offerings including cost-benefit argumentation.
• Preparation of Gate reviews and internal approval process to be presented in the Project Board Meeting.
• Continuous market observation of customer needs and trends in order to provide solutions to the development of the service product portfolio.
• Responsible for achieving the organization’s order intake requirements and further KPIs within the region.
• Ensure timely responses to customers on critical updates and internal follow-up.
• Providing support for the Account Managers of the respective regions.
• Other duties as assigned.

 

Direct Reports:

N/A

 

Requirements:

• Bachelor's degree in engineering or business discipline, or equivalent work experience
• A master’s degree in business or engineering is a plus.
• Knowledge of long-term service contracts in sales contract management and/ or sales experience is a plus.
• Experience with Microsoft Office Suite is required.
• Experience in customer service and sales is required.
• Experience in renewable energy is a plus.
• Excellent organizational management, analytical, technical writing, and interpersonal communication skills

• Demonstrated ability to manage several activities/projects at once, organize/prioritize work, meet deadlines, and prepare plans and customer communications.
• Motivated, goal-oriented, persistent, and a skilled negotiator
• High level of initiative and works well in a team environment.
• Handles stressful situations and deadline pressures well.
• Plans and carries out responsibilities with minimal direction.
• Technical knowledge of generators, gearboxes, motors, power converters, switchgear, hydraulic systems, electrical systems, and control systems is preferred.
• Flexibility with travel based on the overall company objectives (>15% travel).
• Driving is an essential function of the job. Must possess a full valid driver’s license and be insurable under our auto insurance policy. This position will be subject to periodic driver’s abstract checks to confirm continued insurability.

 

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status. Nordex USA, Inc. does not require employees to be vaccinated against COVID-19 as a condition of employment.