Senior Director of Quality Assurance

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Summary

We are seeking an experienced Senior Director of Quality Assurance to join our client's operational excellence initiative in a staff augmentation capacity. This role will drive continuous improvement through advanced quality methodologies, lead cross-functional process improvements, and influence stakeholders across the organization to achieve operational excellence objectives.

Key Responsibilities

Quality and Process Excellence

• Lead and facilitate structured problem-solving sessions including Lean Problem-Solving Sessions, Failure Mode and Effects Analysis (FMEA), root cause analysis, kaizen events, and other quality improvement methodologies to identify and mitigate operational risks

• Design, document, and optimize operational processes using LEAN and Six Sigma methodologies, including process mapping the Corporate Real Estate Production Cycle and related systems and controls to drive improvement.

• Drive continuous improvement initiatives that enhance quality, efficiency, and customer satisfaction

• Develop and maintain comprehensive process documentation and standard operating procedures

Leadership and Stakeholder Management

• Lead and influence cross-functional teams and stakeholders who do not have direct reporting relationships

• Guide project teams through complex operational improvements and quality initiatives

• Build consensus and drive adoption of new processes and methodologies across departments

• Mentor team members on quality tools, LEAN principles, and continuous improvement practices

Change Management and Communication

• Implement structured change management approaches to ensure successful process transformations

• Communicate complex technical concepts and improvement opportunities to diverse audiences

• Facilitate workshops, training sessions, and stakeholder meetings to drive organizational alignment

• Present findings, recommendations, and project updates to senior leadership

Data and Metrics Governance

• Understand and support existing key performance indicators (KPIs) and quality metrics to ensure process improvements align with organizational objectives

• Assess impact of proposed system and data changes on established governance frameworks and data integrity

• Collaborate with data governance teams to evaluate risks and opportunities related to metrics and reporting when implementing process changes

• Analyze performance data to identify trends, opportunities, and areas for improvement while maintaining alignment with existing measurement systems

Required Qualifications

Education and Certifications

• Bachelor's degree in Engineering, Operations Management, Business Administration, or related field preferred; equivalent professional experience will be considered.

• Green Belt or Black Belt certification in Six Sigma methodology required

• LEAN certification or extensive LEAN implementation experience preferred

Experience Requirements

• Minimum 5-7 years of experience in quality operations, process improvement, or operational excellence roles

• Proven experience leading FMEA processes and risk assessment methodologies

• Demonstrated facility operations knowledge across multiple functional areas

• Strong background in process documentation, standardization, and optimization

Technical Competencies

• Advanced knowledge of LEAN principles, tools, and implementation strategies

• Proficiency in Six Sigma methodology and statistical analysis tools

• Experience with process mapping, value stream mapping, and workflow optimization

• Knowledge of performance management systems and data governance frameworks

Leadership and Soft Skills

• Exceptional communication and presentation skills with ability to influence at all organizational levels

• Proven ability to lead and motivate cross-functional