Operations Assistant (ZR_24287_JOB)

This is a remote position.

• (40 hours a week)
  
• Monday - Friday 8:30 AM- 5:30 PM (EST) includes 1h unpaid break.
  

Responsibilities

• Handle all incoming phone calls including prospective customers, existing customers, customer complaints, and field technician support calls
  

• Resolve issues and coordinate scheduling of jobs across multiple projects and properties
  

• Manage the flow of information between different databases, platforms, and the company’s field management system
  

• Update various customer platforms (corporate and government) and maintain current field management system data
  

• Conduct special projects and research as needed to support business operations
  

• Provide customer service and sales support, including closing deals and overcoming price objections
  

• Coordinate end-to-end project management for multiple properties coming online simultaneously
  

• Perform administrative and executive assistant duties to keep office operations running smoothly
  

• Ensure proper coordination and communication between field technicians and office operations
  

Scope

• Primary responsibility for managing company’s field management system
  

• Direct coordination with field technicians and resolution of field issues
  

• Interface with corporate and government customer platforms and databases
  

• Management of multiple renovation projects including military housing contracts
  

• Hybrid role combining customer service, sales, administrative support, and project management
  

• Central hub for information flow and operational coordination across the organization
  

Requirements

• Strong customer service background with proven experience handling diverse customer interactions
  

• Sales experience with ability to close deals and overcome objections
  

• Bilingual capabilities (English/Spanish preferred) to serve diverse customer base
  

• Project management skills with ability to coordinate multiple moving parts simultaneously
  

• Excellent organizational skills and attention to detail
  

• Experience with database management and multiple software platforms
  

• Strong communication skills for both internal and external coordination
  

• Ability to work in fast-paced environment with changing priorities
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• ​Performance based incentives
  
• Permanent work-from-home
  
• Immediate hiring