Customer Service Specialist

Date Posted:

2025-11-17

Country:

United States of America

Location:

HTX17: Advanced Structures - Fort Wor 4630 N. Beach Street , Haltom City, TX, 76137 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. 

We’re seeking a Customer Service Specialist to be the key liaison for our clients in the Wheels & Brakes MRO sector. You’ll manage customer inquiries, coordinate parts and product distribution, and collaborate with sales, production, and engineering teams—ensuring compliance with FAA regulations and delivering top-notch service in a highly technical environment.

Location: Hybrid (within driving distance of Fort Worth, TX; Louisville, KY; Troy, OH; Los Angeles, CA). Relocation assistance is available.

What You Will Do:

• Serve as the primary customer interface for product status, delivery, and support.
• Provide customer support in a call center or remote environment, responding to inquiries via phone or email.
• Support the sales team in resolving customer concerns and identifying inside sales opportunities.
• Maintain and document customer service interactions to identify patterns and improve quality.
• Manage customer assets and coordinate transportation, freight routes, and schedules to ensure timely product distribution.
• Analyze data to optimize product distribution and service processes.
• Work independently to address moderately complex customer inquiries, following scripts when appropriate and deviating when necessary.
• Collaborate with production, sales, shipping, warehouse, and other teams to expedite shipments and resolve issues.
• Provide after-sales support for client contracts and ensure customer satisfaction.
• Collect feedback from product development and service teams to provide accurate and actionable information to customers.
• Assist in maintaining databases of customer interactions for reporting and process improvement.
• Influence colleagues and stakeholders regarding organizational policies, practices, and procedures.
• Manage projects or processes as needed.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Experience in a customer-facing role.

Qualifications We Prefer:

• Engineering or operations experience in a Wheels & Brakes MRO environment.
• Knowledge of FAA or other regulatory agency requirements for aircraft maintenance and certification.
• Experience with continuous improvement (CI) events and use of CI tools or lean methodology.
• Familiarity with ERP systems, preferably SAP.
• Experience interfacing with customers and internal teams.

What We Offer

Benefits

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
•  And more!  

Our Advanced Structures team leverages advanced materials and additive manufacturing to d