Customer Success Manager - Hybrid

Company Description

At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale. 

Job Description

As a Customer Success Manager, you will partner with our clients throughout their customer journey to ensure they are getting the most out of their membership. You will ensure strong product engagement throughout their membership and renew the client’s membership prior to expiration. You will show exemplary aptitude and capability in reducing customer churn and improving brand loyalty by proactively managing your book of business and understanding your clients’ reason for purchase. This is not a transactional customer service role. You own the customer throughout their journey.

Role Summary:

• Ensure that each dentist is set up with an engagement strategy to ensure that all their business goals and expectations are met
• Make sure that each dentist is aware of all the product offerings available at Spear Education
• Drive registrations to our annual Summit event as well as securing registrations for event while onsite
• Generate leads for other departments through building relationships with existing book of business
• Cross-sell members into additional products with in the Spear product ecosystem 
• Renew client membership prior to scheduled expiration

Qualifications

• Minimum of 3 years’ experience in an account management or full cycle sales role at a company with multiple membership/subscription based product offerings. 
• Proficiency in MS Windows, MS Office Professional (including Outlook, Excel & Word)
• Prior experience with a CRM system
• Familiarity with NetSuite or Meeting Room Manager preferred
• Track record of meeting quarterly and annual targets
• Unbeatable listening, verbal and written communications skills
• Strong phone skills are essential (85% of role is phone based)

Additional Information

What Spear Offers

As the leader in our industry, we rely on the creativity and expertise of our people to deliver the best for our clients. In return, we invest in our employees by offering a diverse suite of benefits. We believe in offering choice and flexibility to keep our employees and their families healthy and happy today forward.

• Great Work/Life Balance - Unlimited time off program along with paid time off for volunteering. We also have shorter meetings times and Core Hours to help support a healthy work life balance for all employees!
• Comprehensive Health & Wellness Benefits - Medical (including your pets!), Dental, & Vision benefits and a 401k with a generous match. We also offer Maternity & Paternity Leave. Additional benefits include Mental Health Day, and the Maven Maternity & Health Joy apps.
• Company Sponsored Events - Think costume contests, annual Wellness Day, May the 4th be with you, Friday afternoon "Get Giphy With It", team builders, and 5k’s!
• Career Development Pathways - Career development through continuous coaching, training, and on the job learning along with an annual review process.
• STRIVE Program - Our peer recognition program that helps us celebrate one another's efforts and accomplishments. We like to recognize and reward the most amazing coworkers around!
• DE&I - We care about each other and have our Spear Collective groups to support this to ensure everyone feels a strong sense of belonging.
• Transparent Communication - We believe in a collaborative and trustworthy workplace with monthly Company Wide All Hands Meetings and weekly 1:1's. We also send out weekly Office Vibe surveys to all employees for insights and feedback - we listen so we can make positive changes!

Spear Education deeply values diversity and what it brings to our communities and our organization. 

Everyone is welcomed