Sr Consultant, Business Consulting (Claims Litigation Management & Strategic Performance)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Location: The location of this position is flexible and open to virtual and/or remote based applicants.

What to expect:

• Vendor Performance Monitoring: Track and analyze quality data of law firm vendors and contractors to ensure high performance.

• Metrics Development: Create and oversee a comprehensive suite of metrics for Claims leadership to monitor vendor performance.

• Performance Analysis: Identify improvement opportunities and develop action plans to address performance gaps.

• File Reviews: Collaborate with Technical Directors to audit law firm vendors, ensuring compliance with quality, customer service, and contract expectations.

An ideal candidate will have:

• Litigation Expertise: Strong claims litigation experience, 10 plus years preferred. Familiarity with the litigation process, including closing cases/lawsuits; Juris Doctor (JD) is a plus.

• Tech Savvy: Ability to implement and utilize technology for quantitative and qualitative oversight and compliance.

• Continuous Improvement (CI) Mindset: Strong desire for learning and generating ideas for team and process efficiencies.

(For internal use only) Compensation grade: H3

#LI-BC1

Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Senior Consultant, you'll contribute to the strategic vision and serve as a top-level contributor for the most sophisticated business transformation initiatives. You will be responsible for leading major process modeling, analysis and design efforts. You'll provide business performance management, organizational design and business risk management capabilities to drive business results.

Job Description

Key Responsibilities:

• Serves as a top consultant on all activities relating to business transformation through the strategic application of people, processes and technology. Participates in complex planning processes across multiple departments or business units. Identifies complexities, dependencies and duplications in the business model.

• Acts as top consultant on activities and functions relating to business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align information technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop long-term systems plans. 

• Leads organizational process management and consultation between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.

• Identifies the critical elements of a business process that needs to be managed and defines criteria of performance success. Selects and applies appropriate performance measurement tools and reports performance in a cohesive manner. 

• Contributes, as a subject matter authority, to the analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change. 

• Leads all aspects of training for customers on business, technological, societal and environmental trends to support strategies for improving business performance.

• Drives strategic proj