Patient Access Representative, Ambulatory Surgery Center, UT Health Austin

Job Posting Title:

Patient Access Representative, Ambulatory Surgery Center, UT Health Austin

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Apr 11, 2025

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

The Ambulatory Surgery Center at UT Health Austin is seeking a Patient Access Representative.

Purpose

Patient Access Representatives directly facilitate care for patients at UT Heath Austin and provide the highest level of customer service and outstanding communication skills to ensure timely coordination of care for the patients. Patient Access staff ensure that all data entry is accurate including demographic and financial information for each account. This position has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Additionally, Patient Access staff are responsible for the successful financial outcome of all patient services.

Responsibilities

• Assist in patient check-in process for the Ambulatory Surgery Center and cross-train across other specialty practice units.

• Accurately gather and enter into the electronic medical record system all demographic, insurance and clinical information from the patient following HIPAA related guidelines.

• Must be able to work with a variety of patient types and assist with positive outcomes for the patient visit.

• Perform insurance verification, appointment confirmations, cancellations, and reschedule. Verify patient insurance in accordance with UT Health Austin guidelines.

• Review and collect all copays and outstanding balances. Versed in calculating superbills and making payment arrangements or providing resources for other payment solutions.

• Under general supervision, exercise some discretion, make routine decisions based on existing scheduling guidelines and assume other duties when assigned.

• Schedule patient follow-up appointments or coordinate new patient appointments for patients being referred for new services.

• Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.). Obtain medical records as needed in accordance with UT Health Austin guidelines.

• Resolve immediate patient or visitor needs or contact leadership immediately to assist with any urgent situations.

• Navigate all contacts appropriately using various software tools and electronic technology methods.

• Maintain Quality Performance Review Scorecard Standards (score of 90 percent or greater).

• Other duties as assigned.

Marginal/Incidental Functions:

• While this is intended to be an accurate reflection of the current position, it is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Management reserves the right to revise the Position or require that other or different tasks be performed when circumstances warrant (i.e. emergencies, changes in personnel or staffing, workload, or technical developments).

Required Qualifications

High school graduation or GED. Three years of related experience, such as prior healthcare setting experience. Working knowledge of Electronic Practice Management systems to include scheduling and general billing functions. Capable of documenting patient communication, referral notations, and clinical chart notes accurately and appropriately. Professional verbal and written communication. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer services skills, awareness and phone etiquette. Ability to follow directions. Ability to communicate effectively with patients and families. Effective problem-solving skills to include data analysis and judgment to make effective decisions. Ability to work with minimal supervision in a fast-paced, multi-physician practice environment. Ability to develop and maintain effective working relationships with providers, staff, and patients. Strong analytical, organizational, problem-solving skills. Basic computer skills and experience with electronic health records.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

Bilingual in English and Spanish. Exper