Security Officer - Retail Patrol Full-Time

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer - Retail Patrol Full-Time in Anaheim, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Patrol Unarmed Officer at a busy retail location, you will monitor and patrol assigned areas, complete routine rounds, and maintain a visible presence that helps to discourage security-related incidents. You will respond to alarms and/or customer concerns, document observations, and communicate clearly with store teams and visitors. With Allied Universal, you will bring an agile, reliable, and innovative approach, supported by a caring culture, teamwork, and integrity.

Position Type: Full Time

Pay Rate: $18.00 / Hour

Job Schedule:

DayTimeWed02:30 PM - 11:00 PMThur02:30 PM - 11:00 PMFri02:30 PM - 11:00 PMSat02:30 PM - 11:00 PMSun02:30 PM - 11:00 PM

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to location personnel and visitors by carrying out security-related procedures, site-specific policies, and/or emergency response activities as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner, including customer concerns, disruptive behavior, and potential shoplifting situations.
• Conduct regular and random patrols throughout retail sales floors, stock areas, receiving docks, parking lots, and the perimeter to help to deter unwanted activity and identify maintenance and access issues.
• Monitor entrances, exits, and key store areas for unusual activity, and report observed concerns to location management and/or Allied Universal supervision.
• Complete routine checks of doors, gates, and other access points, and document irregularities such as unsecured areas or damaged fixtures.
• Provide a visible, professional presence while assisting with de-escalation and customer service interventions when situations arise.
• Support crowd and line management during peak shopping periods and special events, helping to maintain orderly customer flow within the location.
• Write clear, timely reports of daily activities, incidents, and observations in accordance with site-specific policies and Allied Universal requirements.
• Use radios, phones, and/or other communication tools to coordinate response and request assistance when needed.
• Follow post orders and direction from location leadership and/or Allied Universal management while maintaining confidentiality of sensitive information.

Minimum Requirements:

• A guard card and/or license is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

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