VIP Operations Senior Associate

THE POSITION
Our roster has an opening with your name on it

We are looking for a Senior Associate to join our growing VIP - Tech & Tools team. The Senior Associate will work in partnership with teams across all functional areas within the business to collate the requirements, timelines & plans to manage & support the launch of VIP initiatives. Effective communication skills combined with skilled stakeholder management are key to this role as the individual will be working with a wide variety of stakeholders from across all areas of the business including Engineering, Customer Operations, IT Operations, Marketing, Legal, Compliance & Product. This is a great role to learn about the FanDuel business and to utilize your unique skills to assimilate the knowledge to build strategies, manage & support the VIP Operations team for launching new products, tools, and processes. The role will report to the VIP Operations Manager, Tech & Tools.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

 

THE GAME PLAN
Everyone on our team has a part to play

• Engage and assist the Tech & Tool leadership with various projects, ensuring daily task management.  
• Monitors and resolves issues that arise in key Tech & Tools slack channels 
• Participates in and tracks various metrics in tech & tool testing (pre-launch, POC concepts, etc) 
• Assist with creating reporting to track releases 
• Work closely with various teams to clarify objectives and requirements. 
• Cultivate and maintain relationships to support major program launches. 
• Facilitate cross-team interactions during discovery and launch preparation. 
• Optimize project resources 
• Develop detailed plans to support the delivery of key projects. 
• Serves as the first point of call for customers and stakeholders' inquiries within the launch readiness area. 
• Ensures the projects and tasks related to the launch readiness meet required timelines. 
• Proactively manage project activities to remove barriers and ensure timely delivery of business benefits.  

 

THE STATS
What we're looking for in our next teammate

• Minimum of 4+ years' experience with projects in technology and operation improvements with a proven track record in delivering diverse projects. 
• Create detailed project plans with dependencies, resource allocations, timelines, and contingency plans. 
• Collaborate with stakeholders to identify requirements, outline expectations, and ensure alignment. 
• Skilled in influencing peers/managers and building consensus in ambiguous situations.  
• Ability to manage projects & issues across multiple locations and time zones  
• Self-motivated, proactive, and able to work independently with focus on interdependencies 
• Demonstrable project delivery experience with a similar business environment (tech, CRMs, ecommerce, consultancy, mobile, telecoms etc.)  
• Capable of motivating teams and creating effective collaboration with internal and external stakeholders. 
• Excellent presentation skills  
• Proficiency in Excel/Word/Visio  
• Experience working with Atlassian tools (JIRA and Confluence) is a plus 
• Experience working with Salesforce is a plus 
• Bachelor’s degree or equivalent preferred 

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits a