ServiceNow Solutions Technical Architect (Remote)

Company Description

“At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™ brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.”

Job Description

We are seeking a ServiceNow Solutions Technical Architect to lead the enterprise architecture, design strategy, and platform governance for our ServiceNow ecosystem. This senior role is essential in shaping scalable, secure, and high-performing ServiceNow solutions that deliver real business value across IT and operational domains.

This architect will act as a hands-on leader, solution designer, and internal expert—driving best practices, guiding project delivery teams, and ensuring we continuously leverage the full potential of the ServiceNow platform without over-reliance on external vendors or ServiceNow itself.

Key Responsibilities

Architecture & Solution Design

• Lead and own architectural design of ServiceNow solutions—covering workflows, data structures, platform topology, and integration strategies.
• Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
• Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
• Drive modernization of legacy, heavily customized ServiceNow instances—leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices.

Platform & Product Expertise

• Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features.
• Stay current on product releases, roadmap updates, and industry trends to proactively guide adoption of new capabilities.
• Act as an internal authority on ServiceNow configuration, development patterns, and feature usage.

Implementation Leadership

• Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions.
• Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.

Agile & Business Engagement

• Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
• Participate in Agile planning and delivery processes, supporting backlog grooming, sprint reviews, and incremental delivery.

Integration & Performance Strategy

• Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange.
• Architect solutions that meet enterprise standards for availability, performance, and security.

AI & Innovation

• Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features as they are released.

Why This Role Matters

This is a strategic, hands-on technical leadership role that directly impacts how we design, deliver, and govern solutions on the ServiceNow platform. As a ServiceNow Solutions Technical Architect, you'll ensure the platform is modern, efficient, and aligned with business priorities—serving as the go-to expert for architecture, innovation, and platform optimization.

Qualifications

Required Qualifications

• 8+ years of progressive IT experience with 5+ years in ServiceNow architecture and solution design roles.
• Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions.
• Proven experience