Senior Product Designer - Digital Member Experience
Progyny, Inc.About the role
Thank you for considering Progyny!
Are you a creative problem solver who is passionate about helping women and aspiring parents achieve their goals? Do you want to work for a company that is the leader in its space, with the ability to impact millions? Then we welcome you to apply to join our digital member experience team as we transform our member experience!
As Senior Product Designer, you will be responsible for researching our members' needs through user interviews, product metrics, and partnerships across Product, Data, Commercial Teams and Member Services. You will translate customer-centered discoveries into intuitive, engaging designs, from journey maps/blueprints and low fidelity wireframes to polished visual designs. Your mission is to help drive an exceptional member experience demonstrated by high member engagement, high product utilization, and strong user satisfaction leading to improved member outcomes.
What you'll do...
Transform unmet user needs into successful product launches through solid research and intuitive and engaging design solutions
Partner with Product and Design to conduct continuous discovery, and document member journeys to be shared and championed across the company
Proactively raise ideas and propose designs with the goal of continuously elevating the digital experience
Create low and high-fidelity mockups, applying user-centered principles
Test designs with users to evaluate efficacy and usability prior to development
Contribute to shared repositories of research findings and design rationales
Collaborate with engineers to determine feasibility of designs, advocating for best practices while evaluating tradeoffs and ensuring a smooth flow of production work
Maintain and evolve Progyny’s design system, ensuring all designs and components are consistent and easily accessible
Work cross-functionally with data, member services and commercial teams to communicate design decisions and ensure design strategy aligns with overall company goals
Stay current with new UX techniques and ensure designs decisions are based on industry best practices
About you…
7+ years of experience working in mobile and web product design
Online portfolio demonstrating your UX design process, from user research, through d
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