Medical Assistant

Department: Immediate Care

Location: Arden Arcade Community Health Center

Reports to: Health Center Manager

Status: Full-Time

FLSA: Non-Exempt

Pay Range: $25.00 - $32.37

EEO-1: Service Workers

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The Medical Assistant provides patient care in the health center setting and assists the provider (s) and care teams in the management and coordination of patient care, with an emphasis on prevention and health maintenance.

Required Qualifications

• High School Diploma or equivalent.
• Medical Assistant training/certification preferred OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Current CPR or CPR/AED certification.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
• Knowledge of patient care, addiction treatment and mental health disorders.
• Knowledge of Community resources including Medicare, Medi-Cal, Supplemental Security Income (SSI) and the county’s General Assistance Program.
• Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Ability to establish and maintain positive, professional relationships.
• Maintain detailed records.
• Computer (PC) literate in Microsoft Word, Excel, Powerpoint, Outlook email and database software.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must be willing to successfully complete the required credentialing process.

Essential Responsibilities

• Perform medical assistant duties, preparing rooms, rooming patients, record medical histories, vital signs and performing venipuncture and immunizations.
• Assist the medical team including, and not limited to the Health Care Team, physicians, family nurse practitioners, and physician assistants, Health Educators and Integrated Care Coordinators.
• Monitor Patient Centered Health Home goals.
• Encourage patient’s wellbeing through health promotion.
• Refer patients to primary healthcare team, as appropriate.
• Keep accurate records for reporting to various fundi