People Operations Lead

About the Role

This is a hands-on, high-ownership role for someone who can design and run core people systems while building the scaffolding for scale. You’ll own end-to-end employee lifecycle processes, lead our compliance infrastructure, and implement the systems that help us move faster.

You’ll be the go-to person for employee questions and People Ops initiatives, and you’ll be empowered to fix what’s broken, improve what exists, and introduce what’s missing.

This role does not manage people, but it has outsized influence across the company.

About the Team

We’re a lean, high-impact team spanning two continents. Today, the team includes recruiters, an HRBP, and an HR generalist. We’re looking for a People Ops lead who thrives in ambiguity, moves fast, and wants to help lay the foundational infrastructure for how we scale.

You’ll be stepping into a high-ownership IC role that touches every corner of the business: building the processes, systems, and workflows that will shape how we operate and support our team globally.

What You’ll Do

Within 1 month, you will:

• Take full ownership of employee lifecycle processes, including onboarding, offboarding, payroll, and transfers, with a clear eye on efficiency and accuracy.

• Lead vendor evaluation processes for our tech stack and, if needed, scope out implementation of a new HRIS and payroll provider with an eye towards speed, quality, and data accuracy.

Within 3 months, you will:

• Build foundational systems for time tracking, leave management, and compliance.

• Finalize and roll out updated core policies and an employee handbook that reflect our growth stage, distributed setup, and compliance needs.

• Run point on performance review cycles, compensation & equity reviews, and other people programs.

• Support benefits administration, total rewards benchmarking, and policy refresh cycles.

Within 6 months, you will:

• Develop a roadmap for the future state of People systems and policies to support global scale, including contingent workforce support.

• Partner with cross-functional teams (Finance, IT, Legal) to ensure systems work across the business.

What You’ll Bring

• 8+ years of proven track record owning People Ops in a high-growth, fast-paced startup. .

• Systems fluency: you’ve implemented and managed an HR tech stack, and you think in data structures.

• Strong project management and process design skills: you can create clarity in chaos and get things across the finish line on time.

• High accountability and low ego: you own the outcomes, not just the tasks, and you don’t mind getting in the weeds when needed.

• Builder’s mindset with operator’s discipline: you optimize for what’s needed today while building a foundation that can scale.

• Deep understanding of HR compliance, employment law, and policy management across the US and Latin America.

• Excellent written and verbal communication skills: you explain complex processes simply and build credibility with stakeholders.

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What’s In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

• Health Coverage: Prioritize your well-being with comprehensive health, vision, and dental insurance plans.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the avera