Supervisor, Pilot Crew Scheduling

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

Role Summary

This role oversees the execution of daily operation of Pilot Schedulers at Alaska Airlines to ensure compliance in Federal Aviation Association (FAA), collective bargaining agreement (CBA), company policy and processes for all pilot assignments and applicable contracts at Alaska Airlines. As a people leader, the Supervisor Pilot Crew Scheduling leads and establishes priorities for the team to schedule and meet performance objectives including safety, reliability, and customer satisfaction.

Key Duties

• Lead a team of Pilot Crew Schedulers to meet performance objectives (on-time performance, reserve utilization, and premium usage) and establish priorities for the daily operation of the pilot schedulers ensuring compliance with all scheduling functions and regulations.
• Investigate and report delays, and irregular flight activity; determine solutions for how to avoid such delays in the future.
• Supervise the execution of adherence to FAR, CBA and company policies for ensuring Pilots are scheduled legally.
• Develop Crew Schedulers through effective performance management, connecting people to projects, and delivering ongoing feedback focusing on coaching in the following areas: attendance, required training, scheduling compliance, delays, and professionalism.
• Act as the Pilot Crew Scheduling subject-matter expert within Network Operations Center (NOC) and serves as primary point of contact for Flight Ops leaders, Pilots, the Airline Pilots Association (ALPA), and other NOC employees in regard to contractual interpretation, staffing challenges, and Pilot Crew Scheduling impacts.
• Develop and maintain a cooperative working relationship cross divisionally and with union groups including Airline Pilots Association (ALPA), Clerical Office and Passenger Service Employees (COPS).
• Initiate Everbridge and Global Notification (Medial alert) follow-up communications to base leadership, divisional leadership, and affected personnel.
• Oversees functions related to non-schedule related flight operations including but not limited to Charter Flights, Training Flights, Functional Check Flights (FCF), Ferry and Repositioning flights.
• Provides analysis and recommendations to Pilot Crew Scheduling leadership that are critical to the scheduling operation.
• Manage Lead Crew Schedulers to ensure compliance with FAR 117 in association with other Network Operations Center (NOC) bridge members and Pilot Crews.
• Creates an atmosphere of inclusiveness, responsiveness, and recognition for crew schedulers.
  • Represents Alaska Airlines Pilot Crew Scheduling department at various AAG meetings related to crew.

Job-Specific Experience, Education & Skills

Required

• 3 years of experience in aviation, airline crew scheduling.
• Bachelor’s degree or an additional two years of experience in lieu of the degree.
• Demonstrated ability to manage small projects and support larger projects as a Subject Matter Expert (SME).
• Demonstrated ability to build strong working relationships across all levels of the organization.
• Demonstrated ability to develop new ideas to improve safety, compliance, efficiency, and cost.
• Demonstrated ability to identify problems and collaboratively develop alternatives for resolution.
• Detail-oriented, with the ability to keep track of many moving parts and spot conflicts early.
• Excellent communication skills (e.g., verbal, written, and listening) and comfortable with public speaking.
• Strong working knowledge of airline/inflight operations with outstanding interpersonal skills and the ability to interface with all levels of Alaska, outside contractors, and regulatory authorities.
• Strong organizational skills, confidence in decision-making, conflict management, and resiliency.
• Ability and willingness to work in a high-pressure environment and be able to handle several projects and tasks simultaneously while delivering results.
• Willingness to work a flexible schedule to include weekends, evenings and 8, 10, 12-hour shifts.
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.