Health Information Operations Manager

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

We are looking for a Health Information Operations Manager that will be the tip of the spear for our service offering. Our ideal candidate is passionate and capable in 3 core areas: Operations, Account Management, and People Leadership. What does this look like? You can thrive within a production-based environment, you are passionate about delighting our clients and exceeding expectations, and you are energized about investing yourself into a frontline team that is committed to fulfilling our mission of connecting the healthcare ecosystem with relevant and timely data to improve patient outcomes. 

You will:

• Serve as the primary Account Manager to our customers
• Mentor and develop hourly staff and the supervisor team
• Manage P&L for operations with $3M+ in revenue
• Oversee delivery of patient health records and ensure compliance with HIPAA standards
• Safeguard patient records and manage compliance with all privacy regulations
• Lead training sessions and provide ongoing development for HIS staff
• Guide corrective action planning and staff development
• Own recruitment and hiring activities across sites
• Lead quality assurance initiatives
• Participate in meetings with HIM Directors and cross-functional committees
• Drive continuous improvement efforts and operational strategies
• Maintain confidentiality and security of all privileged information
• Develop workflows and standard operating procedures (SOPs)
• Manage time tracking and payroll approval processes
• Support onboarding of new hires
• Assist with escalated situations and serve as a resource for staff questions
• Update leadership on site challenges, opportunities, and volume fluctuations
• Handle multiple responsibilities across sites as needed
• Act as a knowledge expert for HIS staff and represent the VPO when necessary
• Perform other duties as assigned

What you will bring to the table:

• 2+ years of Health Information Management (HIM)-related experience
• Bachelor’s Degree with 2+ years of leadership experience or 5+ years of leadership experience without a degree
• Proven ability to lead teams of 50+ members and drive performance
• Passion for identifying process improvements and implementing solutions
• Strong customer service background with attention to detail
• Effective written and verbal communication skills
• Experience coordinating with site leadership on complex issues
• Ability to travel up to 30% across multiple sites
• Experience with Provider Care Solutions and ROI (Release of Information)
• Strong delegation skills and ability to work in a fast-paced environment
• Proficient in accurate data entry, office equipment, and general procedures
• Able to commute between sites and present to small groups
• Location: Must be based in Long Island, NYC or surrounding area

Bonus points if you have:

• Prior ROI management experience
• RHIT or RHIA credentials
• MHA or HIM-related degree

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can includ