Associate Creative Director, Design

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

Reporting to the Director of Design an Associate Creative Director is an integral part of the Marketing Brand & Creative team team, who mentors and collaborates closely with other creative disciplines and across BILL’s Marketing org to develop impactful work that delivers strong business outcomes. An Associate Creative Director at BILL is responsible for driving fresh ideas, concepts, and design systems in the BILL brand, by thoughtfully and strategically acting as a creative lead in foundational work streams such as brand guidelines, style guides, and templates for the brand, and leading/delivering high-bar design for marketing assets across campaigns, collateral, email marketing, event signage, swag, and more. They contribute to, interpret, and deliver upon strategic creative briefs for complex and large projects; seek and share necessary information from stakeholders and partner teams, determine best design approaches for achieving results, and coordinate contributions from creative team members. 

In addition to hands-on design development, an Associate Creative Director may act as a liaison between a Creative Director and/or stakeholders and the active work team, working to clarify top-level creative expectations, crystalize a shared vision, organize and strategize creative presentations, and provide supportive creative feedback and direction across disciplines (design, copy, photography, etc.) through the life of a project.  They propose and drive programs and processes which reduce operational redundancies and drive the Marketing organization’s strategic goals, and actively network and conduct cross-team share-outs which help others understand how creative as a whole contributes to strategic business goals. Associate Creative Directors are collaborative creative leaders, driving a creative culture of excellence and growth, including identifying conflict and fostering resolution, mentoring peers and junior members of the creative team and beyond.

Key responsibilities include interfacing with internal business partners throughout various departments to:

• Act autonomously as a creative lead throughout fast-paced creative workflows to deliver high-bar and impactful creative marketing assets, while balancing  business needs with technical and creative constraints
• Interpret and contribute to strategic briefs, evaluating and proposing multiple concepts and creative approaches inline with business needs (to be executed by them and/or other creatives), iterate creative execution inline with stakeholder feedback, and drive delivery of final creative assets
• Succinctly and professionally present work, logic, and feedback openly to senior leadership and stakeholders across Marketing and other BILL organizations, explaining changing priorities and using compelling arguments to convey conclusions and ideas. Ask clarifying questions, interpret feedback for others, and propose, lead, and/or own the development of solutions to address efficiently. 
• Maintain and share up-to-date expertise and best-practices relevant to common workstreams and/or touchpoints. Seek and share similar information from regular stakeholders and partners.
• Anticipate, flag, and propose solutions to avoid potential bottlenecks and roadblocks, and communicate project status with Project Managers regularly
• Establish mechanisms to actively maintain relationships with cross-functional teams to better understand their collaboration needs, concerns, and roadmaps. Identify conflict, lead steps and dialog to resolve, and incorporate learnings into processes to mitigate future conflict
• Manage and strategically iterate creative approaches, continually elevating personal creative bar and output, and driving elevated creative bar o