Community Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space. 

The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position will manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral. 

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client. 

JOB DUTIES 

App Implementation and Management 

• Partner with app developer to design and implement property-wide app  

• Supervise app implementation and ensure deadlines are met  

• Provide content and feedback to app developer in a timely manner  

• Give status updates for app development to XM Corporate staff and client on a specified cadence  

• Review building app often for brand consistency  

• Create and maintain app content in-line with luxury brand standards  

• Market and promote app usage among tenants, residents, guests, etc.  

Meeting Room and Conference Center

• Manage daily operations and scheduling of conference room facilities
• Ensure conference rooms are properly maintained, clean, and fully operational
• Coordinate with housekeeping and maintenance teams for room upkeep
• Monitor and manage room booking systems and resolve scheduling conflicts
• Conduct regular inspections of AV equipment, furniture, and room functionality
• Oversee audiovisual equipment setup, maintenance, and troubleshooting

Tenant Engagement  

• Create property programming with the goal of creating a property-wide sense of inclusion and community  

• Maintains property programming budget 

• Manages and schedules building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)  

• Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times  

• Special event planning for meetings and events occurring at the property for clients and tenants directly - can be larg