Customer Project/Program Manager I (Cox Business)

Company

Cox Communications, Inc.

Job Family Group

Customer Care Group

Job Profile

Customer Project / Program Manager I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $0.00 - $0.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Purpose

Responsible for the direction, coordination, execution, control and completion of project management functions associated with medium / Large, Moderately Complex Retail Cox Business customers. This includes scope of work review, risk assessment & management, project planning, estimating, tracking, reporting, management, internal & external customer communications, procurement, personnel management, quality control and compliance assurance.

Work requires a great deal of planning and independent discretion to ensure the Med/Large, Moderately Complex Projects are completed in a timely manner and in CCI’s best financial interests.  Responsible for key decisions such as vendor selection, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high profile projects to maximize immediate reoccurring revenue, determines labor needs required to staff project, etc. 

Cox Business Med/Large, Moderately Complex Orders are defined as, All Cox Business standard products supporting Bronze/Silver/Gold and simple Platinum customers, On and Off Net HFC and on net simple Fiber products but not limited to the following: Complex COI (Cox Optical Internet), Copper, and Hybrid.  Voice: PRI’s, ePRI’s, VMgr, IP Centrex and IP PBX’s, Data: Metro Ethernet, SPN (secured private network), COI, Private Lines, Sip Trunking, Burstable Internet, and other Managed Services Desktop phone sets, Cisco Routers, National account Multi. Market etc.

Major Tasks

• The OM- PM I will manage all Med/Large, Moderately Complex Projects (which may include multisite locations) in support of Cox Business customers.  Plans sequencing of projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes. Sets and manages customer expectations and proactively identifies and mitigates project risks.
•  Ensures 100% accuracy and integrity of Customer data, Reviews and Evaluates to establishes implementation plan, reviews customer needs with boundary partner support enabling workflow to be moved to various Cox Teams all within the negotiated and agreed timelines.
• Manages projects to ensure profitability. Prepares cost analysis to maximize return on investment. Completes margin analysis on specific projects or unanticipated changes. 
• Services the company’s business operations by negotiating installation, platform, and production solutions on company’s behalf to ensure project serviceability. 
• Regularly exercises discretion and independent judgment to ensure project serviceability.  Responsible for key decisions such as vendor selection decisions, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high profile projects to maximize immediate reoccurring revenue, determines labor required to staff project, etc.
• Provides project management for Cox Business service delivery process. Coordinates with Construction to build to new sites.  Determines the need for site surveys and conducts as necessary.    Determines if coordination is required with other carriers and coordinates as needed.  Identifies proper permitting and government approvals required for project and ensures they are obtained.  Evaluates the need for vendor work and equipment installation to service location; oversees vendor work and equipment installation to prepare for completion of Large, Moderately Complex Commercial Projects.
• Coordinates the delivery of designated Med/Large, Moderately Complex services with customer. Conduct post installation review and installation with customer. All Standard CB products
• Analyzes communications and requests from clients, support departments, and subcontractors and determine what course of action is necessary. Updates appropriate management team and stakeholders on project status.  Communicates project requirements t