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Who We Are

Humana’s CenterWell Senior Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country. CenterWell Medical Group is the newest line of business under the CenterWell umbrella, providing virtual wraparound services to a broad population of members who need it the most.

We’re a fast-growing organization changing how clinical care is delivered — using innovation, data, and technology to keep patients healthier. Our team is mission-driven, collaborative, and unafraid to challenge the status quo in healthcare.


About the Role

We’re seeking a Clinical Operations Lead for CenterWell Medical Group who brings energy, creativity, and a bias toward action in transforming healthcare. This is a hands-on role for someone who loves to take big ideas and turn them into tangible results. Reporting directly to the Chief Medical Officer, this role will design, implement, and optimize clinical programs that drive quality, efficiency, and impact.

The ideal candidate is an operational expert and is eager to be on the forefront of healthcare innovation. This role works closely with senior leaders, providers, operations, and technology teams to bring new care models to life — translating strategic vision into daily practice.

They have deep expertise in clinical operations, including understanding the patient and provider experience. They thrive in a fast-paced environment, enjoy problem-solving, and are not afraid to roll up their sleeves.

Job Title:  Clinical Operations Lead

Location: Remote, USA with preferred locations in Boston, MA or Washington, DC

What You'll Do

• Design and implement programming to support quality care, focusing on end-to-end operations and driving projects to completion (ex. Diabetes management program)

• Act as a clinical operations escalation point for key internal stakeholders

• Analyze performance data and develop frameworks for continuous improvement processes, including how to prioritize with business objectives in mind

• Drive continuous improvement across quality, safety, and provider experience

• Lead provider activation workstream - support license expansion, collaborative requirements, chart reviews, and cross-collaboration with legal, credentialing and technology stakeholders

• Standardize and optimize workflows across clinical onboarding and training

• Partner with business operations, technology partners, and subject matter experts to collaborate on business initiatives that support clinical workflows and provider performance

Requirements

• Bachelor's degree 

• 5+ years of experience in healthcare consulting, clinical operations, or a similar role

• Experience working in innovative or rapidly scaling healthcare environments

• Strong organizational and project management skills with a focus on execution and outcomes.

• An understanding of telehealth and healthcare regulations, with a compliance mindset

• A clear communicator who builds trust and alignment across clinical and non-clinical teams

• A data-informed operator who can develop and execute new clinical programming while maintaining stakeholder alignment

• Ability to work independently in a fast-paced, remote-friendly environment.

• Must be able to travel as needed about 10%

• Advanced Microsoft Office skills

Preferences

• Master's degree

• Clinical background preferred (ex. RN, Pharmacist, NP, etc)

• Startup or digital health experience a plus

• Virtual care or value-based care experience

• Experience implementing quality programs that focus on clinical outcomes

• Remote, USA with preferred locations in Boston, MA or Washington, DC

Use your skills to make an impact
 

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at