Field Tech/ Desktop Support Technician - Houston, TX

Req ID: 322296 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech/ Desktop Support Technician - Houston, TX to join our team in Houston, Texas (US-TX), United States (US).

The Field Tech Senior Associate is responsible for providing advanced technical support and maintenance for equipment in the field. This role involves troubleshooting, repairing, and maintaining hardware and software components, as well as providing excellent customer service to clients. The ideal candidate will have a strong background in desktop support, device imaging, and configuration, as well as experience with inventory management and network connectivity.

 

Client Desktop Support Role Responsibilities:

• Install, configure, and optimize hardware and software components at various field locations
• Perform routine maintenance and troubleshooting on technology equipment
• Diagnose and resolve product performance issues and various error conditions
• Provide technical support and incident management services
• Manage inventory and adhere to device disposal processes
• Document installation and repair activities
• Teach customers how to use equipment properly
• Maintain tools and equipment used during service calls
• Serve as a liaison with customers on administrative and technical matters
• Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers
• Responsible for installing and maintaining all works station hardware and client software
• Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction

 

Additional Responsibilities include but are not limited to:

• On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals devices like printers, scanners, and barcode readers

• Serve as company liaison with customer on technical issue associated with duties

• Install and support both Hardware and software components for end user devices

• Evaluate system configurations and software to ensure effective use of resources

• Provide level 1 technical support and incident management functions

• Diagnose and resolve product performance problems

• Perform maintenance and repair services

• Ensure customer satisfaction by advising on preventive maintenance and configuration optimization

• Provide project support as needed

 

** Expected physical condition: This position is a physical demanding position, which can include: routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and the need to be able to lift 50 lbs. Must be flexibility with support coverage.

  

 **Expected Local Travel: There may be times where you need to travel to nearby client locations. This local commuting is dependent on addressing necessary tickets that may come in that will need assistance. You must have your own reliable transportation.

 

Basic Requirements:

• 2+ years’ experience desktop, deskside, and / or hardware support experience in a corporate environment
• Experience with device imaging and configuration

 

Highly Preferred Skills:

• A+ desktop certification is highly preferred

• Associates/BSIT, ITIL, MCP, MCDST, Network+ & Server+ certifications are a plus

• Working within ServiceNow is a plus

• Understanding of inventory management and device disposal

• Knowledge of network connectivity and desktop operating system administration

• Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook

• Knowledge/experience of Linux/Unix operating systems may be required

• Strong client service skills to include: strong verbal and written communication skills

• Manages escalated client situations with a focus on building positive client relationships

• Excellent understanding of internal service processes and able to articulate these to clients

• Strong technical and product knowledge to include strong troubleshooting and problem-solving skills

• Ability to physically perform general office requirements

• Must be able to perform essential responsibilities with or without reason