Technical Account Manager, Streaming & Data - Programmatic- Chicago

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Streaming & Data team at NBCUniversal is shaping the future of digital video entertainment. We are seeking a Technical Account Manager to contribute to our industry leading, customer-centric advertising services.

As a Streaming & Data Account Manager, you will be responsible for supporting our sales teams during post sales activities, from RFP responses and media planning, to managing delivery & pacing of campaigns as they activate.

Duties and Responsibilities

• Act as the primary technical programmatic liaison for agency and DSP partners, focusing on CTV campaigns to ensure client satisfaction and campaign effectiveness.
• Manage the campaign post sale process, inclusive of strategy recommendation, proactive pacing &, optimization, upsells, troubleshooting and delivery of post-campaign performance reporting.
• Troubleshoot and resolve any technical or creative issues that arise, ensuring the smooth execution of campaigns across CTV platforms.
• Proactively use data, trends, market insights, and logic to develop strategic, tailored campaign recommendations and upsell opportunities for continued success.
• Work with cross-functional teams and surface feedback to drive platform & feature enhancements.
• Develop relationships with advertisers, understanding their business needs and technical challenges
• Drive technical discussions regarding incidents, trade-offs, and risk management
• Stay ahead of industry trends and technological advancements in the CTV and programmatic space to offer cutting-edge solutions to clients.
• Collaborate cross-functionally to unlock opportunities across the NBCUniversal portfolio
• Proactively identify opportunities for advertisers to gain additional value from NBCUniversal’s ads technologies
• Support RFI/RFP process to land new accounts across all buyer demand (managed & self-serve)
• Craft best practice recommendations.
• Work closely with Sales to identify strategies to grow existing accounts.
• Leverage deep understanding of companies’ technology platform and partners.
• Collaborate with product teams to influence the development of new features based on client feedback and market demands

Qualifications

• 3-5 years' of programmatic experience
• Bachelor’s Degree or equivalent experience

Eligibility Requirements:

• Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
• Willingness to travel and work overtime, and on weekends with short notice
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Desired Characteristics

• Experience with account relationship building, customer satisfaction and product implementation
• Media industry, media sales experience
• Excellent communication, negotiation and presentation skills
• Proficient with Microsoft Office, Excel, Word and PowerPoint
• Self-starter; ability to work very independently, but also fit into a strong team environment
• Ability to travel as necessary
• Ability to effectively analyze data
• Excellent interpersonal and client relation skills
• Able to multi-task in a fast-paced environment

Additional Information

NBCUniversal's policy is to provide e