Department

INFORMATION SYSTEMS - 108231

Worker Sub Type

Regular

Work Shift

Pay Grade

808

Job Description

Epic Certified Applications Analyst implements and maintains Epic systems and databases to ensure optimum performance. Epic Certified Applications Analyst manages complex Information System projects/products in order to provide automated solutions that meet business needs using the Epic solution. Maintains Epic applications and facilitates updates, new releases and system enhancements. Communicates project and team status to internal and external audiences when necessary. Conducts or participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness. Assists in development and training of existing and new employees. Serves as an advocate for VHS needs in all efforts related to the Inova/VHS Alliance. Remains current on programming tools, methodologies and industry standards, as evidenced by participation in training classes and timely completion of Epic New Version Training/Continuing Education. On Call required.

Scope/Growth: Conducts or participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness. Evaluates requests for service, participates in vendor demos, site visits, and reference calls. Leads in conducting system investigation to determine general feasibility, cost, and alternative system solutions as evidenced by interviewing users to define requirements and objectives of automation. Serves as applications support contact to troubleshoot problems, incorporate end users preferences, ensure the availability of reports and collect other relative information in order to optimize user experience.

System Maintenance: Implements and maintains Epic systems and databases to ensure optimum performance. Follows standards for on-call, downtime and request processing. Responds to and addresses system issues and requests as evidenced by following approved SLA goals, standards of work, and policy. Analyzes complex processes as evidenced by collaboration, research, workflow analysis, and data extraction. Follows through across the incident and request lifecycle (from inception to completion) in accordance with Epic documentation standards.

Project Oversight. Assists with information Systems projects in order to provide automated solutions that meet operational/business needs using enterprise solutions. Maintains applications and facilitates updates, new releases and system enhancements. Consults with internal customers to validate time line and assumptions and incorporates validated information into the project plan. Supports departmental processes such as project management as evidenced by project planning, problem resolution, change control, and quality assurance, in accordance with established standards. Participates in all phases of review and testing of new enterprise applications and updates as evidenced by note/change review, development and execution of test data/scripts, validation of test results, and end user acceptance sign off in accordance with documentation standards. Assists in prioritizing and implementing requested changes to enterprise applications systems in accordance to change management procedures. Analyzes new functionality to assess usefulness and determine an implementation schedule in conjunction with established review procedures.

Mentoring: Assists in recruitment, development and training of existing and new employees. Remains current on programming tools/methodologies and makes recommendations for team/analyst training programs to the Supervisor/Manager/Director, in accordance with department budget and strategic plan. Assists in the development and implementation of employee training/mentoring activities.

Communication: Communicates status to teammates and internal and external customers. Follows through on issues for resolution. Effectively reaches out to teams in order to facilitate issue resolution or address project constraints. Escalates and communicates status to Supervisor/Manager/Director in accordance with established standards. Participates in team meetings, huddles and work groups. Provides minutes, vendor project correspondence and status reports, in accordance with IT documentation standards. Assists in the maintenance and communication for new version releases and change control processes. Follows procedures and standards for naming application/system guidelines.

Education

Bachelor’s Degree in Healthcare or Information technology related field or four (4) years of equivalent work experience required

Experience

Minimum of three (3) years' experience in an IT or healthcare role required

At least one Epic certification required

Epic end user expe