Supv Customer Field Svc - Electric

Company: The United Illuminating Company, an Avangrid Company

Department: Electric T&D Operations

Job Title: Supervisor – Customer Field Service - Electric

Location: Orange, CT

Work Model: Office and Field

The salary range for this position is dependent upon experience, ranging from $103,939.00 to $129,924.00.

Job Summary

Supervises the daily activities of Customer Feld Technicians. Accountable for the performance of the Customer Field service team. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Make decisions based on the policies, processes and procedures of the Department. Support the Manager of Customer Field Services. 

Key Responsibilities

• Supervises the daily activities of Field Technicians, manages requests for work, prioritizes assignments, balance workload, monitor progress and report status as required. Accountable for the performance of the Team.

• Interprets customer needs to assesses requirements for resolution.

• Makes decisions that are guided by operating procedures that are within the policies, processes and procedures of the Customer Field Service area.

• Serves as the first line for handling elevated internal/external customer requests/complaints.

• Identify and resolve operational and technical problems using defined processes, policies and procedures.

• Assist assembling the Work plan schedule, resource forecasts and RC Budget.

• Reconcile variances.

• Manages RC Administration (e.g. Approves timesheets, P-cards) while working within budgetary and financial objectives set by next level of leadership.

• Perform special studies, serve on committees internal / external ECNE and serve as SME to others.

• Evaluates the performance of Field Technicians through on-going assessment, coaching, etc. and promote their development.

Required Qualifications

• AS in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) including experience as a Senior Field Technician with demonstrated leadership ability and expertise in providing guidance and resolving problems for customers.

• Knowledge of Distribution System design, construction, materials, standards, procedures and processes.

• Ability coach, lead, and motivate; achieve buy-in, set direction, work with others to produce results; allow freedom to attain goals; develop people; capable of developing reporting systems.

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

Company:

THE UNITED ILLUMINATING COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Job Posting End Date:

September-1-2025