Collections Manager

Company Description

At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team! 

Proud to be named a 9-time San Diego Top Workplace (and counting)! Check out our most recent award article by clicking HERE! 

Company Benefits 

• Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time 
• Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
• Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak 
• Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees 
• Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres! 
• Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction! 
• Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass 
• Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition 
• Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year  
• Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority 
• Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence

Job Description

We’re excited to add an experienced, results-driven, and people-first Collections Manager to lead a high-performing collections team and take ownership of a dynamic lending portfolio with revenue expansion opportunities in the near future! In this role, you’ll have the opportunity to directly impact the company’s bottom line by driving strategic collections initiatives, motivating a team of collectors, and delivering best-in-class customer experiences.

If you’re a strong people leader with a knack for coaching, performance management, and process improvement that yield results — you thrive in a fast-paced, goal-oriented environment — we’d love to connect with you!

What You'll Do:
The Collections Manager will manage and oversee the daily operations of their assigned lending portfolio to achieve established collection revenue quotas. The Collections Manager is responsible for building a high-performance collections team by leading and motivating their agents to achieve their collections quotas and ensuring continued customer satisfaction and retention in order to achieve portfolio and company performance objectives. 

Supervisory Responsibilities:

• Supervise and manage assigned team/portfolio strategy, goals, workflow, priorities, and assignments. 
• Organize and oversee the schedules and work of assigned staff. 
• Interview, hire, and train Team Lead and entry level staff. 
• Develop, coach, and motivate Team Lead and entry level staff to exceed goals.  
• Handle disciplinary action as needed and in accordance with company policy and procedure. 
• Conduct performance evaluations that are timely, constructive, and in accordance with company policy and procedure. 

The Day to Day:

• Work with senior leadership to establish portfolio collections quotas and objectives, identifying strategies to achieve them through successful talent and performance management.   
• Monitor portfolio performance and collection outcomes, ensuring productivity goals are met or exceeded, and identifying opportunities for improvement to drive results. 
• Deliver ongoing coac