Manager, HR Services- Background Checks Process Team

Are you looking for a challenging opportunity to lead a dedicated Services team? Come join us! Oracle is a great place to work!

This role is located in Rocklin, CA. The team is hybrid and are in-office Tuesday-Thursday. Only local candidates are being considered at this time.

In this role, you will be responsible for leading a dedicated Human Resources Operations and Services team foucsed on employee background checks and security clearances. 

Candidates with experience leading background check teams and HR Operations teams are highly encouraged to apply.

This is a key role in Human Resources, leading transformation of process and system solutions to improve the customer support experience and operational efficiencies. You will guide your team to analyze complex, confidential, and time sensitive data. You will lead them to identify system problem trends, and seeking opportunities for process and system improvement. You will need to collaborate across multiple business functions, as well as globally to ensure team success and premier results. Other primary responsibilities will include being a global process owner for one or more functions you own, developing executive analytics packages, presentations and updates, leading regional and global projects, and championing customer service methods across the organization. You will have the opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services.

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Career Level - M2

• Your have extensive knowledge conducting thorough background checks on new hires and for security clearances.
• You will establish strategic goals by gathering pertinent business standards
• You will lead a team of 7-12 analysts and must have previous management experience 
• You will foster teamwork, coach and provide effective feedback
• You will dig in, analyze and help your team resolve complex customer experience challenges
• You will lead and optimize team performance, results and efficiencies
• You will be a functional partner and may lead projects of high complexity, impact, and visibility
• You will be a global or regional process owner across multiple specialized functional areas
• You will lead complex process improvement ideas and innovation
• You will assist others using specialized expertise
• You will negotiate and  build strong relationships with senior internal and external collaborators and partners
• You will influence to achieve cross functional, transformative results
• You will perform work across the organization to achieve strategic goals
•  You are motivated and energized by leading a dedicated team, resolving conflict and making critical business decisions 

Preferred Qualifications:

• You thrive in fast-paced, high stakes and change-driven environments
• Must have extensive experience leading background check teams and establishing clear processes for background check processing.
• You are extraordinary at leading change and motivating teams through transformation 
• You are fluent in industry standard methodologies and know how to use these to achieve premier results
• You are passionate about leading and driving processes improvement and innovation
• You are motivated by collaborating with team members to create efficiencies with the customer in mind
• You get energized by problem solving, thinking critically and diving into data to drive performance and customer satisfaction
• You have a high attention to detail and the patience to support your team in identifying and addressing data trends 
• You have strong client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
• You have the ability to multitask and are highly organized
• You are extraordinary at prioritizing to achieve maximum results
• You believe that no jobs are too big; no problems are too complex 
• You are an authority at handling capacity and know how to flex your team to meet the changing needs of the organization
• You are an experienced professional with multiple areas of specialization
• You know how to motivate and contribute through others to achieve results
• You are an expert at articulating problems to others, and love to collaborate across teams to efficiently to solve the problem
• You exercise judgement and eye for business in selecting different methods for obtaining solutions
• You are comfortable with full Microsoft office suite, HCM, and other Oracle Cloud application
• 8+ years of experience 
• Bachelor's degree required

Oracle has great benefits and a terrific culture

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