Supervisor, Patient Financial Services, Physician Practice, Full-time

The Supervisor is to report to Revenue Cycle Director, this position will be responsible for the daily supervision and development of the Patient Accounting Representatives. The Supervisor is responsible for assuring compliance with billing practices & helping the team exceed all KPI’s, including AR Aging, Cash Collections, and AR Days. This position is responsible for tracking and trending payer issues, denials, appeals, etc. and will collaborate with other departments to identify issues and remove obstacles. This position will oversee and train employees on all Revenue Cycle policies and processes.

Responsibilities: 

• Responsible for the work activities of the Physician Business Office team including but not limited to: billing, collections/follow up, appeals, and projects.
• Monitor Key Performance Indicators and Goals for all department staff and provide feedback. 
• Monthly reporting regarding Accounts Receivable/Aging, Bad Debt, Cash Collections, and other Key Performance Indicators.
• Provide regular reporting and feedback on the state of AR; identify any issues and enact performance improvement and risk mitigation plans as needed.
• Stay current on payer changes and regulations impacting reimbursement.
• Ensure that fee schedules and proration rules are up to date and loaded properly in the system.
• Document collection problems and trends within the business and identify any required improvement plans.
• Responsible for prompt communication and assistance to any entity within and outside the company for collection purposes (outside vendors, Admissions, Physician Clinic, Managed Care, Outside Collection Agency & other Brooks’ Business offices)
• Assist with Month End Close reports.
• Work with Director to establish operational Training & Continuing Education needs for revenue cycle staff; deliver appropriate training and manuals.
• Assist in the implementation of new systems designed to improve workflow and enhance the collection/cash flow process.
• Other job duties as assigned by Director. 

Qualifications: 

• Certificate, Associate or Bachelor’s degree or other advanced training highly preferred
• At least 3 years of progressive experience in healthcare/medical business office profession (billing, collections, refunds, insurance verification)
• Prior supervisory/leadership experience required
• Advanced Microsoft Excel skills required
• Above average analytical skills and mathematical skills required
• Medical terminology and coding experience desirable
• Demonstrated use of problem solving skills, project management expertise and experience working with financial and information systems. 
• Electronic billing and remittance advice experience required
• Excellent written and verbal communication skills required
• Proficiency in the use of Microsoft Office Suite  

Hours: Monday - Friday, 40 hours per week 

Location: 3599 University Blvd South, Jacksonville, FL 32216 

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: 

• Competitive Pay 
• Comprehensive Benefits package 
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Tuition Reimbursement
• Education and Professional Development Programs