Regional Implementation Manager - Digital Customer Service Platform(s)

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

• Global market leader in sustainability, supply chain and logistics

• Support regional implementation of new digital customer service platform

• Innovative, inclusive and supportive culture | Flexible hybrid work environment

About the Job

At CHEP, we are transforming our digital customer service platform globally to make it into a true end to end customer engagement platform. As a result, we are looking for a Regional Implementation Manager for AMETA (Asia Pacific, India, Middle East, Turkiye and Africa) to drive this change program and project manage the deployment and integration of the renewed digital customer service platform.

This newly created role will be responsible for building the regional roadmap for the platform and driving change management activities to ensure that regional strategic priorities are met. This role can be based in either Macquarie Park, Sydney or Westville, Durban, and reports directly to the Senior Manager, Asset Productivity. Minimal travel will be required but meeting will be scheduled to cover multiple time zones.

The key responsibilities of this role include:

• Coordinate between regional and global teams to ensure strategic alignment
• Execute the regional vision, represent regional requirements, and drive process changes
• Develop and execute change management plans including extensive liaison and communication with stakeholders
• Align regional strategies with enterprise goals and support global platform capabilities
• End to end project management including timely delivery of project goals, risk identification and mitigation and cross-functional collaboration
• Comprehensive training and support to regional teams to ensure successful implementation

What will ensure your success

• Proven capability in managing the implementation of digital customer service platforms or similar
• A strong understanding of technology and customer flow in the digital space with experience in the delivery of e-commerce solutions that focus on the customer experience
• Good project management experience with the ability to drive, develop, and oversee plans from concept to delivery
• Experience with change management with the ability to gain stakeholder buy-in, and effectively embed and communicate change
• Proficiency in engaging, influencing, and building relationships with diverse stakeholders across different levels and cultures
• The ability to manage multiple priorities in a dynamic and fast paced environment
• A natural self-starter who can drive customer initiatives and deliver change-and-engage activities

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Preferred Education

Bachelors - Business Administration/Management, Certificate, Certificate - Project Management

Preferred Level of Work Experience

3 - 5 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing