Manager, NA Site Delivery Lead
Johnson & JohnsonAbout the role
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Technology Product & Platform ManagementJob Sub Function:
Technology Operations SupportJob Category:
People LeaderAll Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of AmericaJob Description:
DePuy Synthes is recruiting for a(n) Technology Manager, NA Site Delivery Lead located in Raynham, MA or Warsaw, IN or Palm Beach Gardens FL, or West Chester, PA
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Job Overview
The Manager, NA Site Delivery Lead is responsible for end‑to‑end delivery of on‑site and regional technology services, ensuring stable, secure, and high‑quality IT operations across supported NA locations. This role partners closely with business leaders, global IT teams, and vendors to translate business needs into reliable technology solutions, drive operational excellence, and lead continuous improvement initiatives. The position plays a critical role in enabling manufacturing, commercial, and corporate functions through dependable technology services and strong site engagement, and reports into the DePuy Synthes Technology organization.
Key Responsibilities
Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
Oversee local and regional vendors and service providers, managing performance, contracts, and service‑l
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