Operations Team Leader MFC Spain (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

BE A PART OF A TEAM WHERE YOU WILL:

• Be owner of part of the MFCs ES OKRs.
• Manage one MFCs of Barcelona (around 30 employees in charge).
• Manage a team of Picker and Couriers. Hire, train and mentor all the Team Members.
• Continuously facilitate analysis and dashboards to give visibility on the performance of the main operational KPIs.
• Develop MFCs business model with a 360º mindset.
• Coordinate all the operations of the MFC, both on the Logistics side and the Store.
• Work with a cross-functional team (Operations, CatMan, Finance, Health and Safety, Procurement…) to achieve quick and flawless execution.
• Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement.

YOU HAVE:

• Min of 3 + yr of experience in fast-paced environments (Logistics, operations, Supply, etc.).
• Ability and experience to manage large work teams and lead changes.
• A data-driven mentality: taking decisions based on data and using good business judgment when necessary. 
• You've got good judgment but own up to your mistakes.
• You find smart and elegant solutions to complex, multi-disciplinary problems.
• You're highly agile and thrive in ambiguous environments.
• You are always respectful, kind, and fair. All of your reports speak highly of you as a manager and leader.
• You have an ambition that makes some people think you're crazy while inspiring others.
• You’re an owner, you have a natural bias for action, are always pushing for things to happen, and are objective and deadline-oriented.
• You’ve great communication skills, and ability to engage internal and external stakeholders. English communication is a must. 
• An empathetic, inclusive and curious attitude.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravin