Ford Pro Parts Sales Operations Manager

This is a general office-based position responsible for delivering parts and service revenue growth (DNET) with our fleet, commercial, and government customers utilizing Ford’s network of dealerships and FADs. The PSOM will coordinate Ford Pro Sales tools (primarily dashboards and Salesforce) development, insights, and training. The position will also serve as the Go To Market Lead for Salesforce, providing the voice of Ford Pro Parts & Service –North America.

Ideal candidates will have a track record of delivering business plan objectives, innovating with purpose, monitoring results and providing feedback to course correct, highly competitive with a strong bias for action while prioritizing customers’ point of view, able to collaborate with field, dealers, fleet customers and general office.

What you'll do...

• Partner with Ford Pro teams to support general office and field employees, including process improvement, training, and implementation of best practices
•  Monitor key performance indicators (KPIs) such as # of repair orders, DNET, and UIO
• Assist with launch and implementation of corporate service and parts initiatives, promotions, and loyalty programs (e.g., Ford Parts Loyalty Rewards, National Fleet Parts Pricing, Fleet Care, Mobile Service)
• Collaborate with internal teams including Field Sales, Warranty Operations, and Technical Support to deliver a cohesive dealer and customer experience
• Assist with training customer/dealer personnel on new systems, tools, processes, and compliance requirements
• Support dealer readiness for aftersales launches and campaigns
• Analyze data and trends to identify opportunities and proactively address issues
• Assist in identifying conquest/new fleets to grow Ford Pro Parts sales
• Deliver repair order (including mobile service) and service loyalty growth
• Develop reporting to track program enrollments/ customer progress
• Ensure adherence to Ford Motor Company policies, standards, and brand guidelines

You'll have...

• Bachelor’s degree in business, Automotive Technology, Engineering, or related field
• 5+ years of experience in automotive service, parts, or dealership operations
• Experience working with or at automotive dealerships
• Strong analytical, communication, and interpersonal skills
• Ability to manage multiple dealership relationships and travel
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data analysis tools

Even better, you may have...

• Knowledge of Ford service and parts systems and tools (e.g., PTS, OWS, GCQ, etc.)
• Familiarity Salesforce – strong user in sales, Salesforce Admin cert not required
• Familiarity with service operations metrics and fixed ops performance management
• Train team on and govern the Ford Pro Parts & Service sales processes
• Up to 40% travel with the Ford Pro field team

Key Skills

• Leadership Skills: ability to motivate and manage a team of salespeople while building positive sales culture
• Sales Skills: strong sales skills with an entrepreneurial mindset) effectively selling products and services to potential clients. This includes prospecting, qualifying, negotiating, and closing deals. Finding win-win solutions for clients and dealers
• Deep Product/Service Knowledge:  clearly articulate the benefits of all fleet solutions to potential clients
• Industry Knowledge: robust understanding of the fleet management industry is important for sales managers to effectively position products and services in the market. This includes knowledge of industry trends, competitors, and potential clients.
• Relationship Building: building and maintaining strong relationships with field, dealers, and customers is key to success
• Analytical Skills: analytical skills are important to analyze sales data, track performance, and make data-driven decisions to drive sales growth Customer Service: providing excellent customer service, understanding customer building positive reputation within the market

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!