General Manager, Signature

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Job Overview
The General Manager, Signature Stores leads the overall retail strategy and operations for T-Mobile's flagship location. They are responsible for developing a dynamic team that delivers the highest expression of the T-Mobile brand experience, characterized by heightened service, brand and product expertise, and exclusive experiences. Achieves business objectives by collaborating with cross-functional teams to integrate industry-relevant activities and brand initiatives into planning cycles to amplify brand presence and deliver results. Through a deep understanding of unique customer needs and the competitive landscape, mobilizes resources to solve problems and drive priorities to achieve significant sales volume quotas and deepen customer loyalty. This leader is also responsible for interfacing with senior leaders, OEMs, 3rd party vendors, co-sponsored relationships, and distinguished visitors.

Job Responsibilities:

• Oversees day-to-day operations of signature retail store and ensures an exceptional customer experience through friendly and knowledgeable staff in a highly-visible, dynamic store atmosphere. Accountable for all aspects of store operations through heavy cross-functional partnership with corporate teams (purchasing, merchandising, inventory, accessories, marketing, partnerships, sponsorships, brand, formats), and external partners (OEMs, 3P Vendors, co-sponsored relationships, distinguished visitors). Complies with expense control procedures and efficiently staffs store to maintain tight labor controls.
• Leads and directs a large team of retail employees including Sr. Mobile Experts, Associate and Store Managers, in achieving aggressive sales, service, and brand objectives. Coaches and develops store team to meet T-Mobile retail format promise. Develops transformational leaders through targeted coaching conversations informed by observed performance and metrics analysis.
• Represents T-Mobile in the surrounding community and industry, sets a high bar for involvement and relevance including brand perception/reputation. Supports community and large-scale brand initiatives other events that promote T-Mobile and drives shopper traffic and transactions, deepening customer relationships with T-Mobile brand and extending customer lifetime value.
• Attracts, hires, trains, inspires and retains top talent through proactive development and succession planning efforts. Coaches and develops store team to meet T-Mobile retail strategy.
• Ensures customer satisfaction in all areas of sales and service by demonstrating T-Mobile selling practices, heightened product expertise, and ensuring customers and associates are operating in a comfortable environment.
• Provides input to key performance indicators, measures performance to deliver on objectives, quotas and KPIs. Develops and implements strategic plans to ensure business performance targets are met or exceeded.
• Ensures policies and procedures are communicated and followed by team members. Takes ownership for team performance and behavior.

Education and Work Experience:

• Bachelor's Degree (Preferred)
• 4-7 years - Retail store management experience with at least 3 years of general management experience.

Knowledge, Skills and Abilities:

• Communication (Required)
• Microsoft Office (Required)
• Leadership (Required)
• Sales Management (Required)
• Finance (Required)
• Change Management (Required)
• Business Acumen (Required)
• Management (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $111,800 - $201,800

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an