PM Server

CLUB ROOM is hiring for a SERVER

Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service upscale restaurant and bar, Club Room. The property also features event & meeting spaces and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs -  all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

What you'll do: 

• Maintain product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon request 
• Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages 
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Describe and recommend wine and specialty beverages to guests 
• Take food and beverage orders, enter them into the POS system, and send them to the kitchen
• Serve food and beverages to guests, preparing and garnishing dishes as required 
• See to each guest’s special needs, including any allergies or dietary restrictions 
• Prepare and maintain table setting for courses, including setting up items such as linens, silverware, and glassware 
• Assist with running food and beverages, clearing tables, and escorting guests as needed
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary 
• Manage order times and inform guests and management of any delays in service 
• Maintain revenue by preparing checks that itemize total costs + sales taxes and collect accurate payments from guests 
• Remove dishes and glassware from tables or counters, and take them to the kitchen for cleaning
• Clean tables or counters after guests have finished dining as needed 
• Stock service areas with dining supplies such as plates, utensils, glassware, and linens

Who you are: 

• You have state-issued food handling + beverage certifications as required.
• You have 6+ months of related experience in the hospitality industry.
• You can speak, read, write, and understand the primary language(s) of the workplace.​​​​​​
• You are able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• You can speak effectively before guests and groups of co-workers. 
• You can navigate and operate computer and Point of Sale (POS) systems.
• You can apply concepts of math including addition, subtraction, multiplication, and division.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees: 

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO 

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. 

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.