Sr. IT Program Manager

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

Job Summary

The Senior Program Manager will lead and oversee complex IT programs encompassing Infrastructure, Applications, and Security. This pivotal role is responsible for the strategic oversight and end-to-end management of enterprise-scale initiatives that align directly with organizational goals and objectives. The Senior Program Manager will navigate a mixed methodology environment, including projects delivered via Agile (Scrum, SAFe), traditional Waterfall, and product team-led efforts, to drive complex program delivery strategy and ensure business alignment at an enterprise level. This role focuses on managing programs with budgets ranging from $500,000 to $30 million.

Key Job Responsibilities

Program Leadership:

• Provide strategic leadership for the planning, execution, and successful delivery of complex IT programs encompassing Infrastructure, Applications, and Security.
•  Align program objectives with the overall business strategy and organizational goals.
• Direct multiple interconnected projects and manage program-level risks, governance, and performance metrics.
•  Lead orchestration of delivery using a combination of methodologies, including Agile (Scrum/SAFe), Waterfall, and product team-driven workstreams, ensuring overall integration and cohesion

Stakeholder and Change Management:

• Engage with and manage relationships with key stakeholders, including executive leadership, to ensure program alignment with business priorities.
• Communicate program status, risks, and resolutions to stakeholders in a clear and effective manner.
• Drive enterprise change leadership, ensuring adoption and engagement through formal organizational change management (OCM) strategies for solutions deployed across a distributed organizational footprint, including field locations.
• Lead change management initiatives at the program level, ensuring the organization is prepared for and adopts changes resulting from Infrastructure, Applications, and Security implementations

Resource and Financial Management:

• Lead and allocate resources effectively across multiple projects to optimize program outcomes, considering the diverse requirements of Infrastructure, Applications, and Security initiatives.
• Collaborate with department heads to ensure the availability of necessary resources.
• Manage program budgets ranging from under $500,000 to $30 million, tracking expenses, and ensuring adherence to financial constraints.
•  Provide accurate and timely financial reports to executive leadership.

Risk Management and Quality Assurance:

• Identify potential risks at the program level and develop comprehensive mitigation plans, taking into account the unique challenges of Infrastructure, Applications, and Security projects.
• Proactively address issues and obstacles to minimize disruptions across the program.
•  Implement and oversee quality assurance processes to ensure program and project deliverables are created and meet or exceed established standards
•  Drive the delivery of program outcomes

Minimum Education and/or Experience Required for the Job

• Bachelor's degree in IT Management, Project Management, Business Administration, or a related field.
• Minimum of 12 years of experience in senior program management roles, with a focus on Infrastructure, Applications, and Security programs.
• Proven track record of successfully managing and delivering large, complex, cross-functional IT programs with budgets ranging from $500,000 to $30 million.
• Experience in strategic program planning and alignment with organizational goals
• Strong experience in budget management and financial reporting for programs.
• Deep experience with organizational change management, including communication planning, stakeholder engagement, training prog