Senior Product Manager, CRM (P5)

Summary:

Save the Children, a leading global nonprofit organization, is seeking an experienced Senior Product Manager specializing in CRM systems to lead transformative initiatives within our Business Technology Department (BTS). The ideal candidate will possess deep expertise in product management processes, particularly within CRM platforms like Salesforce and Blackbaud, and will play a pivotal role in driving strategic product decisions aligned with our organizational objectives.

What You’ll Be Doing (Essential Duties):

Lead Product Management Strategy (75%):

• Spearhead the development and implementation of robust product management processes, emphasizing CRM optimization and transformation, and serve as a mentor to the team in these areas.
• Act as a subject matter expert on CRM products, providing guidance and best practices to team members, particularly in the utilization of Salesforce and Blackbaud.
• Develop and execute a comprehensive product strategy for digital platforms, aligning closely with organizational objectives and stakeholder needs, with a particular focus on CRM systems.
• Collaborate with cross-functional stakeholders to gather feedback and insights for product development, ensuring alignment with business strategy and user requirements, and CRM functionalities.
• Define and monitor key performance indicators (KPIs) to measure the success of digital products and CRM systems, iterating based on performance metrics and user feedback.
• Prioritize feature enhancements based on user research and evolving business needs, engaging with stakeholders to ensure CRM tools effectively address current requirements.
• Drive the creation of long-term UX strategies, emphasizing user-centric design principles and continuous improvement, while also considering CRM optimization and transformation.
• Establish and communicate product roadmaps, prioritizing features to maximize user value and organizational impact.
• Liaise with other product teams to understand interdependencies and align priorities across different products, ensuring seamless integration with CRM systems.
• Provide regular reporting on project success, risks, and roadblocks related to CRM product strategy, ensuring transparency and accountability.
• Stay abreast of emerging technologies, industry best practices, and regulatory requirements related to CRM, driving continuous improvement of products and processes.

Advance the Culture of Human-Centered Design (25%):

• Collaborate with internal stakeholders and global partners to drive value and efficiency through digital solutions, promoting a culture of user-centric design and partnership.
• Utilize UX methodologies to enhance organizational collaboration and alignment, focusing on optimizing user experiences across digital platforms, including CRM integrations.
• Champion unified user experiences across projects, minimizing fragmentation and optimizing usability, with a particular emphasis on CRM usability.
• Promote standard UX practices across Save the Children, sharing insights and inspiring momentum around user-centered design principles, including CRM integrations.

Required Qualifications:

• Bachelor’s Degree or equivalent experience, with a minimum of 10 years of relevant experience in product management.
• Proven track record in product management, with a focus on CRM technology solutions.
• Extensive experience deploying various user research methodologies and creating user experience artifacts relevant to CRM transformations.
• Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams and diverse stakeholders.
• Strong analytical mindset, capable of translating data and insights into actionable product decisions.
• Proficiency in product management tools, particularly Atlassian’s Jira and Confluence.
• Demonstrated ability to anticipate and navigate organizational change, both internal and external.
• Commitment to fostering an environment of diversity, inclusion, and belonging.
• Passion for social impact and making a difference in the nonprofit sector.
• Professional proficiency in spoken and written English.
• Professional proficiency in MS Office suite.

Preferred Qualifications:

• Experience with Agile development methodologies, such as Scrum or Kanban.
• Strong understanding of nonprofit organizations and their unique challenges, particularly related to constituent relationship management.

Compensation

Save the Children is offering the following salary ranges for this position, dependent on candidate location:

• Geo 1 - NY Metro, DC, and other locations with la