Director of Clinical Quality

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

• Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. 
• Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

The Director of Clinical Quality will provide strategic and operational leadership for InStride’s Clinical Quality function. As a newly created position reporting to the Chief Clinical Operations Officer, this leader will establish the vision, standards, and governance frameworks that guide clinical quality across the organization.

You will be responsible for building foundational quality infrastructure, supporting accreditation and compliance, and driving clinical quality initiatives in partnership with Clinical, Operations, Data, Product, and Compliance leaders. This is a unique opportunity to take ownership of a growing function and make a measurable impact on care delivery, patient outcomes, and provider experience.

Key Responsibilities

Clinical Quality Strategy & Program Development

• Lead the development, execution, and evaluation of InStride’s Clinical Quality Management Program (QMP), including the annual program description, work plan, and evaluation.
• Collaborate with clinical, operational, data, and executive leaders to define and track quality goals aligned with InStride’s mission and business objectives. 
• Act as a thought partner to senior leadership on emerging clinical quality needs, risks, and opportunities.
• Set quality standards and partner with senior leaders to ensure organization-wide adoption and consistent application.
• Support a responsible, strategic, and proactive approach to integrating AI-enabled tools into clinical and operational workflows, ensuring they enhance quality, safety, and consistency while aligning with regulatory and ethical standards.
• Define future quality team structure and staffing needs as the function grows.

Quality Monitoring, Improvement, and Reporting

• Maintain and enhance the Clinical Quality Scorecard in partnership with the Quality Management Committee (QMC); identify and monitor key performance indicators.
• Oversee enterprise-level quality data governance, ensuring accuracy, consistency, and actionable insights for decision-makers.
• Facilitate clinical quality audits and monitor trends to inform continuous improvement and proactive risk mitigation.
• Collaborate with data, clinical, operations, and compliance teams to develop and implement quality improvement initiatives that improve patient experience, outcomes, and equity.
• Oversee patient and provider satisfaction surveys; analyze results and present insights to internal stakeholders and the QMC.
• Define and track KPIs for quality initiatives, audit outcomes, accreditation readiness, and delegated PC performance.
• Lead or support monthly, quarterly, and ad hoc reporting required by the Professional Corporation (PC) delegation agreement, ensuring the PC President has clear, timely visibility into InStride’s performance, compliance status, and adherence to all contractual expectations.

Committee & Cross-Functional Leadership

• Convene and manage quality-related committees and workgroups; set agendas and drive outcomes aligned with organizational quality, compliance, and strategic priorities.
• Educate and support internal teams on quality improvement tools, methodologies, and standards.
• Represent Clinical Quality in senior-level