Sr. Manager, Production Engineering

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

Sr. Manager, Site Reliability Engineering, leads a team of multiple managers and engineers supporting 5 platforms/applications, front-of-house technologies (POS, KDS, Kiosk, Payment & Digital Signage) spanning 7,500+ restaurant locations. Providing problem and trend analysis; oversee post-release verification support activities; act as the primary point of contact for support escalations from internal and external sources. 

The Day-to-Day:

• Build and manage a team of production support analyst and engineers across multiple time zones who work to analyze and maintain service stability; providing technical guidance and support to team members as needed. 
• Work closely with multi-functional teams collaborating on product requirements, specifications, schedules, quality, and technical acceptance criteria. 
• Work closely with Project Management, Operational and Engineering peers to develop innovative technical solutions that meet business needs with respect to functionality, performance, scalability, and reliability. 
• Identify tactical issues and emerging areas of concern; act as the central point of contact for major incidents, including technical issues, and service disruptions. 
• Continually refine and improve existing processes through structured decision making and collaborative execution; reduce toil and enable teams to operate and run their services thru automation and tooling. 
• Support management of technology budget, optimizing spending to achieve desired business outcomes within budget constraints. 

Is This You?

• Bachelor’s degree in computer science, Engineering, or a related field, or equivalent experience (six additional years of relevant work experience in lieu of degree). 
• 10+ years of experience deploying and supporting largescale technology applications with a strong customer focus. 
• 7+ years of leadership experience managing engineering teams and delivering results aligned with business objectives.
• Experience in a managed service provider (MSP) environment or managing technology across multiple brands is a plus. 
• Deep expertise in distributed systems and microservices architecture. 
• Pr