Manager, Community Benefits and Community Relations

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Building and strengthening relationships is best accomplished in-person. Initial orientation period (estimated to be six months) is full-time on-site at assigned hospitals and/or System Center (Charlestown, MA). After orientation period, the position will be hybrid estimated with three to four days on-site at assigned BILH hospitals, in the community and at BILH System Center (one-day). One day (or max two days) per week will be remote. Evening and weekend hours may be required.

Reporting to the Director Community Benefits and Community Relations for Beth Israel Lahey Health (BILH) the Community Benefits and Community Relations (CBCR) Manager advances the community mission of BILH. The CBCR Manager serves as the primary point of contact for community organizations and community members in BILH’s Community Benefits Service Area (CBSA). The CBCR Manager is responsible for fulfilling regulatory requirements, establishing and managing relationships and engaging with the community for their assigned hospitals and across the BILH CBSA, as needed. This will include but not be limited to managing community engagement and building, strengthening and managing community relationships and community engagement, in support of business needs and regulatory requirement including the triennial community health needs assessment, and implementation strategy development, tracking and reporting.

The CBCR Manager participates in and coordinates community activities to support the BILH CBCR regulatory and strategic goal and through this work engages with BILH staff, Trustees, community leaders, local government officials, and community members. The CBCR Manager must exhibit initiative, curiosity, independent and innovative thinking and maturity with good decision-making skills. The CBCR Manager must possess excellent organizational and communications skills; strong problem-solving skills; the ability to successfully meet project deadlines; provide outstanding customer service; and be a team player who maintains a positive attitude.

Job Description:

Essential Duties & Responsibilities including but not limited to: 

• Ensures compliance with federal, state and local community benefits regulatory requirements. Responsible for final review completion and sign-off of regulatory reports for submission to the Internal Revenue Service (IRS), the state Attorney General’s Office (AGO/CTU), the Department of Public Health and municipalities, as appropriate. Reviews and completes all data entered into the Community Benefits Database (CBD) and required documentation such as variance explanations, goal achievement, program categorization, etc. 
• Manages the hospitals’ involvement in local community engagement, the triennial needs assessment, prioritization and cross-sector collaboration inclusive of the development and implementation of the Implementation Strategy.
• Collaborates with CBCR, hospital and system leadership and staff to design and implement evidence-based/informed strategies to address needs of priority populations. Monitors and evaluates the impact of CB programming.
• Manages the Community Benefits Advisory Committees and Allocation Committees. Prepares meeting packets, coordinates logistics, communication and educational materials and works collaboratively with Committee members to engage historically underserved cohorts, foster impactful programs/investment and advance the Implementation Strategy.
• Builds and sustains strategic relationships and promotes CBCR activities and programming to internal and external audiences. Plans events and convenings, collaborating with community and municipal organizations on health priority initiatives and works to engage BILH colleagues and strategic service lines in these efforts.
• Functions as the primary point of contact for community organizations, public health entities, and community members and represents the hospital on assigned community coalitions. Coordinates and works closely with the Manager of Community Health Centers to identify and coordinate efforts and opportunities with affiliated health centers.
• Manages and monitors local and system community programs and investments to ensures compliance with all terms, conditions, goals and metrics; provide oversight/technical assistance. Deploys appropriate tools/concepts as required to ensure projects are aligned with prioritized health needs and key deliverables are accurate, high quality and timely. 
• Manages multiple demands and projects and/or proposals simultaneously and is able to negotiate with internal and external agencies/facilities on issues and Community Benefits (CB) programs. Develops proposals and costing for program development, ideas and investments and presents