Director, Celebrity Cruises Destinations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full time Director, Celebrity Destinations on the Hotel Operations Team reporting to the Senior Director, Private Destinations.

 

This position will work onsite in Miami, Florida

 

Position Summary:

 

In this position, you would be responsible for the comprehensive oversight and management of all operational aspects pertaining to our Celebrity Destinations within the Royal Caribbean Group portfolio. This pivotal role involves leading internal operations and technical management teams, alongside their support staff, to ensure the attainment of operational, revenue, and guest experience objectives. You would collaborate seamlessly with various support departments and subject matter experts within the organization, facilitating optimal resource allocation and knowledge sharing essential for leadership.

 

You would play a central role in aligning operational strategies with the brand's overarching objectives. You would need to be dedicated to motivating personnel, fostering open communication, and maintaining direct engagement with on-site management teams, local government authorities, and communities. In the pursuit of an enhanced guest experience and safety, you would need to initiate site improvements and oversee equipment upgrades. Additionally, you would need to provide crucial guidance and leadership for future projects in collaboration with site teams, Private Destinations project leadership, and Product Development. This position is entrusted with managing Celebrity Destinations' financial operating budgets and overseeing its Capital projects portfolio. This multifaceted role necessitates frequent visits to the Celebrity Destinations to oversee operations, teams, and local entities, ensuring effective project management and improvements on-site. You would play a pivotal role in guaranteeing the seamless operation and growth of all Celebrity Destinations, while unwaveringly upholding the brand's standards and objectives.

 

Essential Duties and Responsibilities:

 

• Provides expert guidance and strategic leadership to General Managers and leadership teams, effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization to achieve key organizational service culture goals.

 

• Develops strategic goals, strategies, and optimal approaches for overall operations, working collaboratively with diverse team members to ensure alignment with desired goals and objectives.

 

• Offers counsel and decisive solutions for various day-to-day Private Destination and Project issues, providing continuous guidance to Project Teams.

 

• Monitors guest, team member, and community experiences and ratings to identify opportunities for improvements, consistently evaluating results and ensuring the consistent application of evidence-based tools and techniques for all stakeholders.

 

• Oversees and ensures the management of Public Health, Security, Safety, and Sustainability efforts of the Celebrity Destinations, with support from the Health, Safety, and Sustainability Senior Manager.

 

• Develops, trains, executes crisis management plans, maintaining composure under pressure, and ensuring effective communication during crises with support from the Health, Safety, and Sustainability Senior Manager.

 

• Executes leadership responsibilities in accordance with