Associate Manager, Modern Endpoint Engineer

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

As the Associate Manager, Modern Endpoint Engineer, you will be responsible for updating, modernizing, and setting technical direction for our highly visible endpoint platform.  The role requires one to look at our environment with an innovative and breakthrough mindset to set direction and continue to modernize our endpoint devices while meeting business needs and ensure supportability with a lens of security and end user experience.  In this role you will work cross functionally to provide and integrate modern deployment solutions, cloud-first strategies, and related initiatives; and will be expected to participate in specific project rollouts, merger and acquisition activities, and operational activities as needed.

KEY RESPONSIBILITIES

• Serve as a lead expert in implementing and innovating Modernized Endpoint solutions for SCJ application and infrastructure owners. Define and prioritize product features, requirements, and roadmaps. Analyze updates from vendors and add to roadmaps/plans.  Including a small footprint of Mac OS devices and an ever-growing Mobile landscape.

• Stay current and relevant through research and industry connections to provide a progressive approach within the End User Computing space at SC Johnson.  Develop and maintain a deep understanding of the full SCJ Endpoint ecosystem, including hardware, operating system(s), applications, and security. Collaborate with End User Experience Lead/Manager and leverage endpoint user experience tools such as NexThink.

• Set standards and SLAs/XLAs as Service Owner for Managed Service Providers and serve as a final escalation point for issues.  Monitor and analyze product performance metrics.  Ensuring Managed Service Provider is delivering quality service.

• In collaboration with IT Security function recommend and evaluate new IT security policies, technologies etc.

• Develop and implement/update Endpoint standards, policies, procedures, and end user experience/end user success metrics.  Manage vendor relationships and ensures software licensing compliance.

• Ensure SCJ standard infrastructure management processes are being followed, identify procedural issues and lead actions to remediate and correct processing as needed (examples: change, work, problem management).

• Lead resolution of technical outages by engaging multiple teams and vendors, provide on-call service as assigned.

REQUIRED EXPERIENCE YOU’LL BRING

• University Degree and 6+ years of relevant experience Or Advanced Degree and 4+ years relevant experience. Minimum 4 years of experience in the Endpoint and Desktop Management space including but not limited to systems design, implementation and support.

  • Strong understanding of Modern Device Management concepts, the Digital Workspace Industry direction, Enterprise sized Endpoint ecosystem use cases, including Windows OS, Mac OS, and Mobile concepts.

• Minimum 2 years of demonstrated experience in two or more of the following:

  • Administration, configuration and design for Modern Endpoint Management (Microsoft Intune, JAMF)

  • Experience working with at least two of the following: Active Directory, Microsoft Azure AD, SCCM, GPO, or CPC

PREFERRED EXPERIENCES AND SKILLS

• Transformative experience with Endpoint services in medium to large sized company.

• Experience in mergers and acquisitions work.

• Proven track record of a cross team collaborative approach

• Experience with Microsoft Office 365

• Strong problem-solving skills and the ability to overcome difficult challenges

• Strong interpersonal and team building skills

• Microsoft and/or Intune certifications are a plus

JOB REQUIREMENTS

• Full Time- regular schedule for corporate

• Remote work available once a week for eligible employees

• This role is not eligible for relocation

BENEFITS AND PERKS

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, mat