Senior Project Manager

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The Digital Solutions Sr Project Manager is a leadership position providing oversight of the Digital Solutions project portfolio and providing contributions to process improvement to ensure successful project delivery. The role is responsible for managing large, complex projects as well as leading and guiding assigned teams, managing resources, supporting continuous delivery, conducting peer reviews and working with other cross functional teams. The Digital Solutions Sr Project Manager is to support as pillar/department projects through utilization of project management fundamentals ensuring business goals are achieved and projects are executed on time and within budget. The role is responsible for generating overall Digital Solutions Pillar and Department portfolio reporting, analyzing project reports to identify issues and recommending solutions, training and mentoring Business Analysts, Solution Designers (System Administrators), and junior /project managers on project management fundamentals.

MAJOR RESPONSIBILITIES

Project Management

• Oversee the Digital Solutions program/project load for self and a group of program/project managers - assign projects, provide oversight for day-to-day project work.

• Operate as a project consultant to ensure business requirements are met to include collecting data, delivering and problem resolution.

• Manage all phases of the project life cycle (Kick off, Discovery, Ensure the gathering and documentation of requirements, Scope Confirmation, Design and build process flows, Create a Project Schedule, Resource allocation, build, testing and deployment) to ensure the project is completed on time, within budget requirements and quality standards.

• Collaborate with department managers and resource managers to ensure projects are staffed appropriately. Monitor project issues and propose solutions to ensure project is delivered on time, within budget, project objectives are met, and the customer is satisfied.

Reporting and Budget Management

• Monitor and maintain project budget reports. Regular reviews of project deliverables to ensure project is within scope.

• Support project financial reconciliation by ensuring all staff hours, project expenses, and vendor invoices are submitted in a timely fashion.

Project Communication

• Facilitate regular (minimum monthly) status meeting for Digital Solutions Pillar and Department projects / portfolios.

• Facilitate internal and vendor communication by connecting appropriate team members to ensure transparency and collaboration.

• Follow-up with internal team concerning upcoming major milestone dates. Create bi-weekly status reports for projects / portfolios. Escalate issues/concerns to Digital Solutions leadership as appropriate.

Leadership

• Coach and provide direction to Business Analysts, System Administrators and Project Managers enabling problem-solutioning in project delivery.

• Provide guidance and support to drive ACS Policies and directions Lead internal and external meetings to enable projects. Manage and own decisions that impact projects.

• Act as a change catalyst in Digital Solutions culture to more consulting and solutioning with excellent customer service Build a culture of collaboration including building and maintaining relationships inside and outside of Digital Solutions.

• Review and meet SLAs for Tickets (ServiceNow), Tasks/User Stories (Azure Dev Ops) Projects and ensure they are delivered on time Ensure technical documentation (policies, procedures, diagrams, etc.) is updated, Digital Solutions audits are seamless, Digital Solutions systems have appropriate monitoring and IT environments have appropriate Disaster recover in place Identify best practices and provide recommendations for team and department processes.

• Analyze team and portfolio project data, identify issues or areas of need, and propose solutions to resolve issues.

• Aid Digital Solutions Directors in investigation/discovery of new software solutions to meet the future strategic needs of Pillars and Departments

• Manage Digital Solutions Pillar and Department por