Chief Operating Officer - Baptist Medical Center

MARKET SUMMARY:

Baptist Medical Center, San Antonio, TX

Baptist Medical Center is part of Baptist Health System, a trusted provider of hospital, health and wellness services in San Antonio and South/Central Texas. The system includes six acute-care hospitals (Baptist Medical Center, Mission Trail Baptist Hospital, North Central Baptist Hospital, Northeast Baptist Hospital and St. Luke’s Baptist Hospital in San Antonio, and Resolute Health Hospital in New Braunfels), which offer more than 1,812 licensed beds. The system also includes the Baptist Orthopedic Hospital, Baptist Children’s Hospital, 4 inpatient rehabilitation centers, ambulatory, multiple urgent care, and imaging center locations, eight Baptist Emergency Hospital locations, the Baptist Physician Network and Baptist School of Health Professions.

Baptist Medical Center has been delivering exceptional quality patient care since 1903. The hospital is nationally ranked by U.S. News and World Report and Leapfrog in a number of specialties including Congestive Heart Failure, Colon Cancer Surgery, COPD, Hip Replacement and Knee Replacement. Baptist Medical Center operates over 600 licensed beds and employs more than 1,400 employees. The hospital is an Accredited Chest Pain Center and Certified Primary Stroke Center. Key services include a robotic surgery program, cardiovascular and cardiothoracic surgical care, neurology, orthopedics, digestive diseases, rehabilitation, cancer care, women’s services, emergency care and a senior behavioral health unit, among others. For more information visit:

https://www.baptisthealthsystem.com/locations/detail/baptist-medical-center

POSITION SUMMARY:

The Chief Operating Officer has responsibility for day-to-day operations of the facility and related services, ensuring that staff delivers high-quality, cost-effective care and services with a positive margin. The Chief Operating Officer will promote the facility’s position and image; reflective of the mission, standards and values of the facility, Tenet and the communities served.

FUNCTIONAL EXPECTATIONS & REQUIREMENTS: 

The Chief Operating Officer is responsible for providing strong leadership, direction, and assistance in setting strategy with clearly defined expectations. He/she leads the development of progressive physician/facility strategies and executes plans to optimize the long-term potential of the facility. 

Other specific challenges include:

• Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
• Establish a plan to address productivity, operational performance, staff retention and satisfaction.
• Partner with medical staff to foster quality, efficiently provided care. Emerge as respected leader and decision-maker.
• Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
• Create an environment that supports employee satisfaction, improved service, and quality. Initiate a strategic process that addresses continuous measurable improvement.
• Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as concerns physicians, employees and the community.
• Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
• Ensure positive employee relations and trust through communication, education, consistency, and dependability.

ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance: 

Optimize Execution