Job Title:

Koret Building Supervisor (Non-Student/Part-Time Hourly)-1

Job Summary:

The Koret Building Supervisor position is critical to the day to day operations of the Koret Rec Center. The building supervisor is a proactive, highly visible staff person who anticipates and prevents problems before they occur. The highest priorities include: safety of all patrons in the facility, ensuring on-duty staff meet job expectations and execute job responsibilities, and act as the liaison between professional staff and all Koret patrons.

Full Job Description:

Minimum Qualifications:

• Must be CPR/AED/First Aid certified

• Able to demonstrate excellent customer service skills and appropriate phone etiquette

• Excellent communication skills

• Must be able to problem-solve and think on your feet

• Ability to supervise self, be proactive, and be attentive to detail

• Previous supervisory or management experience for teams of 5+ people

• Familiarity with the Koret Health and Recreation Center building, rules, policies, and procedures

• Ability to monitor all areas of the facility during assigned shifts

• Ability to lift workout equipment (weight plates, dumbbells, barbells, etc.) when needed

Individuals applying for the building supervisor position within the Recreational Sports Department must have and be able to demonstrate the following: knowledge of customer service, proper phone etiquette, ability to multitask, acquire knowledge of membership information, building operations and procedures. This position requires individuals who can assimilate a vast amount of information in a short period of time. This is a high-energy position that requires an individual who can think on their feet, deal with conflict in a productive manner, and disseminate correct and accurate information at all times.

Employment as a building supervisor is crucial to the day-to-day operations of the Koret Center.  You are the eyes and ears of the professional staff.  It is your responsibility to be a liaison between patrons, professional staff, part-time, and student staff.  In this position, you must have a highly proficient understanding of the front desk, cardiovascular alleys, weight rooms, equipment desk, and the pool deck. Anyone working in this role must be able to demonstrate their reliability and dependability in past positions or experiences.

Daily responsibilities include, but are not limited to:

• Koret’s expectations of customer service

• Answering building, membership, and program-related questions

• Thorough knowledge of the Koret Rec Facility, including opening and closing procedures

• Thorough knowledge of all building policies, rules, and procedures

• Extensive knowledge of emergency procedures throughout Koret Center; able and willing to lead emergency response when necessary

• Problem-solving of membership discrepancies and access issues

• Being able to operate the credit card terminals and accountability of cash outs at end of day

• Using Google Docs, Facebook, Twitter, and Microsoft Office products

• Knowledge of policies regarding parking, lockers, and towel service

• Selling recreation passes and memberships where applicable

• Making consistent rounds in the building (at least three times an hour). General patrolling of the building is a priority at all times

• Setting up and taking down special events

• Assisting with set-up and supervision of intramural activities and special events (such as tournaments)

• Supervision of part-time employees in all areas; lifeguards, personal trainers, group exercise instructors

• Lost and found collection and distribution

• Helping professional staff as needed

• The use of work iPhone, building alarms, and security procedures

• Must have experience with WhentoWork, EMS, and Activenet Software

• Must have experience as Utility, Check-in desk, and Front desk staff

• CPR and AED certified

• Knowledgeable of appropriate staff behavior and de-escalation and documentation techniques

• Thorough knowledge of incident escalation policy and procedures